Legal Administrator

Posted 11 January by The FR Group

New Claims

Overall Purpose of the Role

The successful candidate must be able to provide a timely follow up service upon the receipt of new claims as they come into the business. This involves the inputting of information received in relation to the claim onto the computerised case management system. In addition you will be required to contact the client and any associated third parties in order to both gather information and instruct further actions. The aim is to deliver a service that demonstrates excellent customer service skills to enable the business to meet its ambitious targets. In addition to it, we aim to train and develop you and your skills in order for you to reach you career goals and ambitions within a successful business.

Job context

Being the successful candidate you must be able to gather all necessary information in relation to a claim and ensure that it is entered both timely and accurately onto our case management system. In addition you will be required to contact the client and any associated third parties in order to both gather information and instruct further actions in relation to the case. Following this, you will have to provide a timely follow up service in order to make sure that every case is being dealt with the higher performance standard.

Responsibilities and Duties

Principal accountabilities

  • Inputting and updating of client details on the company’s computer system (PROCLAIM)
  • To be responsible for the gathering data and inputting of new claims
  • Be proactive in completing diary tasks to support the rest of the team involving work with referrers and third party insurers and medical agencies
  • Ensure that attendance calls are completed in line with our quality standards and that all key information is obtained and recorded
  • Chasing paperwork in a timely fashion
  • To be able to work towards targets and deadlines

Job challenges

  • Managing a high volume of work in a fast paced environment
  • Providing both a quality and speedy service to internal & external clients and referrers
  • Working to service level standards
  • Constantly monitoring and identifying ways of developing the Operation to improve overall effectiveness

Qualifications and Skills

Job knowledge, Skills & Experience

  • Excellent customer service skills
  • Be PC literate having a basic knowledge of the Office Suite (Word, Excel, Outlook)
  • Good organisation skills
  • Excellent telephone manner
  • Good fact finding ability
  • Work well as part of a Team
  • Have an eye for attention to details

Benefits

Job Type: Full-time Permanent

Salary: £7.50ph

Job Type: Full-time

Required education:

  • Secondary education

Required experience:

  • Customer Service: 1 year
  • Legal knowledge via work or education

Required skills

  • Customer Service
  • Data
  • Legal
  • Telephone Manner

Reference: 33661624

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