Durham University is one of the world's top universities with strengths across the Arts and Humanities, Business, Sciences and Social Sciences. We are home to some of the most talented scholars and researchers from around the world who are tackling global issues and making a difference to people's lives.
The University sits in a beautiful historic city where it shares ownership of a UNESCO World Heritage Site with Durham Cathedral, the greatest Romanesque building in Western Europe. A collegiate University, Durham recruits outstanding students from across the world and offers an unmatched wider student experience.
Durham University seeks to promote and maintain an inclusive and supportive environment for work and study that assists all members of our University community to reach their full potential. Diversity brings strength and we welcome applications from across the international, national and regional communities that we work with and serve.
It is expected that all staff within the University:
- Contribute to our learning culture by engaging in mentoring, training and coaching.
- Positively contribute to fostering a collegial environment; as well as demonstrating commitment to equality, diversity and inclusion.
- Have due regard to Health and Safety requirements appropriate to grade and role.
As a Learning & Teaching Administrator you will be responsible for:
- The provision of a professional, efficient administrative service, supporting a wide range of teaching, learning and assessment activities from the point of student enrolment through to graduation.
- Supporting networks, committees and meetings, to prepare, record and distribute documents and communications, including minutes
- Making decisions and using your experience and initiative to decide on appropriate courses of action and resolve problems.
- Ensuring the team functions effectively in meeting priorities, working in accordance with University and Departmental policies and procedures, demonstrating a commitment to customer service excellence.
- Providing student support including resolving queries and providing information on academic and welfare related issues, making referrals to other staff, teams and services where appropriate, escalating more specialist and complex queries or issues, as required.
- Booking events and activities, including planning for venue, catering and travel and/or equipment arrangements for events, meetings and recruitment and teaching activities.
- Accurately record financial transactions in liaison with relevant staff.
- Recording data and information accurately, including student marks, and providing reports as required to colleagues and committees.
- Monitoring and tracking data, including assessment submissions and student progress, initiating follow up procedures, and drafting routine correspondence where necessary.
- Providing service and support for networks, committees and meetings, to draft and distribute documents and communications in standard professional formats, including preparation for the Board of Examiners and its Sub-Committees.
- Processing key business documentation, including handbooks, the virtual learning environment, and student concession requests.
Working Monday to Friday 35 hours per week between 8am and 5pm flexibility is required.
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