Junior Technical Support Analyst

Our client is a well-established Global organisation urgently seeking an onsite Junior Technical Support Analyst to join their team on a permanent basis.

As the Junior Technical Support Analyst, you will support, maintain, develop and optimise key functional areas, across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, applications, audio-visual and printing to ensure the business can run all IT aspects at the highest standard. The role also involves scheduling direct activities to resolve escalated hardware and software problems in a timely and accurate fashion.

Key responsibilities as the Junior Technical Support Analyst include but not limited to:

• Provide technology, data and process support for an effective IT service across the organisation, with commensurate travel as appropriate.
• Primary point for site-based IT issues escalated by the global service desk. Provide equivalent support to other offices in region.
• Develop and maintain excellent and professional relationships with users; with an emphasis on service delivery offering advice and support to become a trusted point of contact.
• Carry out duties to ensure compliance with policies, standards and procedures (operational, legal, regulatory) in accordance with governance mandates.
• Produce updates and information on system issues, root cause and resolutions and make them available to management, as requested.
• Deliver tasks and project work packages as needed.

Key skills & experience required as Junior Technical Support Analyst:

• 1+ years’ experience in Desktop Support Engineer / Modern Workplace /End User Support.
• A good understanding of Windows-based computer systems, enterprise connectivity, Microsoft applications across a global organisation with on-premises and cloud-based services.
• Technical administration of Microsoft end user: Windows desktop and server (AD, DNS, DHCP), Office desktop apps, Office365.
• Office Audio-visual and printing.