Junior Systems Engineer
Junior Systems Engineer/1st Line Support
Norwich
Salary £22,000 - £26,000
Are you keen to expand your career in IT or have some prior experience in a 1st Line Support role. This is an opportunity to work for a forward thinking and well-respected IT Managed Service Provider in Norwich. With a progressive approach to training their staff, it is in their ethos to help Engineers achieve qualifications to better themselves and their ability.
Key Responsibilities
- Answering the phone and logging tickets clearly, concisely and accurately, giving the caller reassurance their query is being dealt with professionally
- Try to resolve as many tickets first time on the phone as possible
- Become proficient in the use of the Company’s ticketing system, to ensure time is logged accurately and as much info as possible is obtained.
- Build great relationships with clients so that they become familiar with and look forward to dealing with you
- Create knowledge articles to assist with future incident resolution
- Working as part of a team to help meet KPI’s and customer satisfaction
- Keep our documentation system up to date
Key Skills:
- Microsoft 365
- Windows Desktops
- Networking
- Wireless
- Router/Firewall configuration
- Backup software administration
For a chance to start to really streamline your skillset to make you a better Engineer, apply now!
Reference: 52496524
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