Junior Billing and Collections Analyst

CSL are looking for an energised Junior Billing and Collections Analyst who thrives off numbers and delivering first class service to CSL's customer base.

Client Details

Everything about CSL is designed to keep our customers connected, secure and live. Simplicity, service and reliability have been at the heart of everything we do since CSL was founded in 1996. The sectors we work in and applications we connect are at the highest end of critical communications. Critical connectivity can be complex but we make it easy.

Our partnerships with all the major Mobile Network Operators, Monitoring Centres and Installers, allows us to deliver complete end-to-end connectivity solutions. Whether it's 4G, IP, xDSL, or FTTC, we have the knowledge, expertise and ability to deliver the best combination for your connectivity requirements.

This position will be based out of our offices, located in Croxley Green Park, Watford. Three days on site and two days working from home.

Description

As a Junior Billing and Collections Analyst, you will be responsible for ensuring disconnections, re connections and adjustments to the core billing database are applied accurately and in a timely fashion. You will have responsibility for managing the billing cycles for multiple business units in our group across over 750K connections. This role is critical to CSL and involves liaising with customers and other departments in the business. You will answer customer billing queries and provide analyses of billing data. The company has recently acquired several businesses and the role will support the associated ongoing billing integration projects.

The role requires attention to detail and comfort with using and manipulating data within excel. The also involves the use of our billing platform and Salesforce as a workflow management tool.

CSL are looking for an energised Junior Billing and Collections Analyst who thrives off numbers and delivering first class service to CSL's customer base.

Profile

Duties and Responsibilities

• Daily processing of customer disconnections and change requirements
• Manage communication between customer and the Technical Support team in relation to billing changes
• Machine to Machine and International billing management including customer query management, renewals, activation's, validations and customer set up.
• Machine to Machine and International monthly billing reporting and reconciliation
• Supporting credit controller in chasing customers for outstanding balances on the phone and via email
• Understand how we invoice and our payment terms.

Key Skills and Qualifications

• Strong communication skills
• A strong team player
• Drive, energy and enthusiasm
• Eager to develop and grow

Job Offer

Extensive benefits package to include:

• Hours willbe between 8.30 and 6.00pm Monday to Friday working a shift pattern of either 8.30 -5.00pm or 9.00 - 5.30pm
• You will need to work one Saturday every 6 - 8 weeks at time and half pay, working 10.00 - 4.00pm
• 25 days holiday
• Annual bonus and salary review every 6 months
• Life Assurance
• Company pension
• Gym Membership contribution
• Free fresh daily fruit