IT User Support and Infrastructure Analyst

We have an exciting opportunity for an IT User Support and Infrastructure Analyst to join the Healix offices in Bristol. In this role, you will provide IT support for staff, be the first port of call for IT issues for the Bristol office and be responsible for the smooth running of the IT systems of the company. This role will involve regular communication with staff in Bristol, the IT Infrastructure team in Esher, Surrey, staff members in the business, senior stakeholders, the Group CTO, local IT staff, suppliers and IT departments of third party companies.

Candidate requirements:

Essential Experience:

·         Excellent written and spoken English

·         Supportive, understanding and helpful manner to non-IT staff

·         4+ years of user support and infrastructure experience

·         Windows Server domain administration

·         Microsoft 365

·         PC setup and configuration

·         Active Directory and Group Policies

Desirable Experience:

 ·           VMWare

·           DR/BCP

·           Replication and clustering technologies

·           Firewall configuration

·           Cloud technologies (AWS, Azure)

·           Microsoft Intune

·           Microsoft Teams, Outlook, Sharepoint

Qualifications Essential

·         Degree level education or equivalent

Personal qualities:

·         Excellent communicator

·         Delivery focused

·         A self-motivated and personable individual able to work with minimal supervision and take responsibility for the running of the systems and services that support the business

·         Ability to be proactive but also to take direction

·         Possessing a methodical and structured approach to analysing problems and producing solutions

·         Able to influence decisions through reasoned argument 

·         Quick to build relationships and earn respect through sound judgement and a positive attitude

·         Able to pick up new skills quickly and effectively

·         Committed to getting the job done

About The Role

Key responsibilities:

·         1st line IT support for the Bristol office and wider operations within the company

·         Supporting the group IT Infrastructure

·         Day to day management of internal hardware and systems including laptops, desktops, printers, firewalls, internet, servers, soft phones and desktop software

·         Monitoring of systems to ensure everything is working correctly and identification and solving of any issues that arise

·         Administration of company systems (Windows 10/11/Windows Server/VMWare/Linux), network, firewall, backup solutions, AWS, Azure, Microsoft 365

·         Liaising with hardware, software and service suppliers for the company

·         Proactively making suggestions and seeking solutions to improve operations and productivity for the company

Notes:

·         Some out of hours work will be necessary for maintenance of critical systems

·         The role is based in Bristol, but some travel to Esher will be necessary for training and support as part of the group Infrastructure function

Required Criteria

• Excellent written and spoken English
• 4 Years' plus of user support and infrastructure
• PC setup and configuration
• Active Directory and Group Policies
• Windows Server domain administration

Desired Criteria

• VM ware
• DR/BCP
• Replication and clustering technologies
• Firewall configuration
• Cloud technologies (AWS, Azure)

Skills Needed

Company Culture

Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.

Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.

Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. 

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

Company Benefits

Commitment to career development

We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment.

We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.