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IT Trainer and Communications Analyst

Posted 23 February by Bright IT Recruitment Limited Easy Apply Ended

Bright IT Recruitment are exclusively recruiting an IT Trainer and Communications Analyst for a successful Cloud advisory and managed service provider based, they are based in Leeds city centre, just 2 minutes walk from the train station. The role offers a competitive salary while all employees enjoy the use of an Apple Mac laptop computer, a 27inch thunderbolt display, a Herman Miller Mirra 2 task chair and a PlayStation 4/VR for team recreational fun.

Key Responsibilities

Training / Education

  • Deliver online, classroom and face to face training to support our customers getting the most out of their investment in IT.
  • Design course materials and other documents such as handouts, manuals and exercises.
  • Working with our clients to agree optimal 'workingpractice’ and designing education material around this.
  • Carry out client training needs analysis, as required.
  • Carry out performance assessments to determine the skills gap between current and desirable learner skill levels.
  • Design training programmes appropriate to the skills needed.
  • Prepare the learning environment and resources.
  • Support and coach learners using learning technologies to deliver skills.
  • Evaluate the effectiveness of training programmes and learning outcomes.
  • Maintain appropriate records of learner development and resource allocation.
  • Manage internal Software Cloud team development plan.

Communication

  • Help our clients get the most out of their technology investments and our services, through regular branded communication - this includes 'howto’ articles, 'toptips’, and forthcoming service enhancements.
  • Develop and implement a communication plan that disseminates consistent messages to our clients, with a focus on highlighting the value that they receive from our services.
  • Execute the communication plan, with omni-channel weekly and monthly communication to our clients.
  • Generate fresh story ideas, copy, edit, proofread, and revise communications.
  • Assist responding to new client tenders.

Support

  • Assisting the 1st and 2nd line support teams with customer 'howto’ queries.

Key Skills

  • Passionate about offering amazing client/customer service.
  • Excellent communicator, including concise written and oral.
  • Creative, enthusiastic and proactive.
  • Self-motivated, efficient and timely.
  • Able to establish priorities to meet goals.
  • Agility to be flexible to meet any business requirements, including those outside of the standard role.
  • Ability to learn new technologies quickly.
  • Analysis, design, delivery and evaluation.?
  • Good level of knowledge of Windows 10, Office 365 / Microsoft Office 2016, Microsoft Sharepoint.

Experience

  • At least 12 months experience in a similar role.

Apply today to Debbie Simms at Bright IT Recruitment for immediate consideration

Required skills

  • Exceptional Communicator
  • Delivering Exceptional Customer Service
  • Highly Creative
  • Self Motivated

Reference: 34542403

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