IT Technician

IT Support Technician | Newport| £20,000 - £25,000 | On-Site

Are you looking for your next challenge, something that gets you out of bed in the morning?

Do you want to be able to provide superior trading technology support using cutting-edge technology?

Do you want to be in a supportive, encouraging environment with other like-minded IT professionals?

You will be joining a successful, growing Law Firm based in Newport to provide top quality systems functionality, support and service to their internal staff while also working with global teams to make sure systems are always running smoothly. You will be part of a company that truly values your expertise and will continue to invest in your development so that you are able to liaise with organisations to a highly professional level, provide top-quality support to those who need it and keep up-to-date on new technologies.

What would you be doing...

• Providing top-tier 1st/2nd Line customer support for any hardware/software issues. Support Office 365 applications including Outlook, Teams, SharePoint Online, and OneDrive.
• Be an on-site presence ensuring that all related networks/systems/applications are functioning properly.
• Utilize remote desktop connectivity tools to support users.
• Follow standard procedures for proper escalation to internal teams for requests outside of scope.
• Provide orientation and training to onboard new and existing users. Provide training, guidance, support, and mentoring to colleagues where needed.

What you need...

• 3+ years working in a 1st/2nd Line Support position
• Experience working within a Law Firm environment is preferred
• Experience supporting and troubleshooting Microsoft Windows 10/11, Microsoft 365 Office Apps, required.
• Experience supporting mobile devices (including iOS and Android), desktops, laptops, VMware and printers
• General knowledge of WAN/LAN/wireless networking, TCP/IP, DNS, DHCP preferred.
• Familiarity with VoIP phone systems (Cisco) preferred
• Relevant technology certifications are a bonus

What you will get in return...

• Health and Dental Care
• Disability and Life Insurance
• Parental and Family Care Leave
• Office and Company Wide Social Events
• Certification Reimbursement
• Employee Assistance Program
• Wellness Discounts and Perks

** PLEASE NOTE THIS CLIENT CANNOT OFFER SPONSORSHIP NOW OR ANYTIME IN THE FUTURE**

Sounds too good to miss? Please get in touch!