We are currently seeking an experienced IT Technician with excellent interpersonal skills to join a well-established IT managed service provider in Exeter. The successful candidate should have experience working at a 2nd line level with good technical handling skills and experience providing an excellent service to customers either internal or external. This is a busy role in which you will have the opportunity to build on your second line skills whilst also getting involved in 3rd line and some project work.
- Acting as the first point of contact for customer technical issues when required
- Understanding desktop and server operating systems and dealing with a range of customer incidents
- Progressing or resolving proactive alerts according to SLAs
- Working both as a team and effectively on your own
- Both remote and onsite support to customers
- Develop and maintain the existing customer base
- Providing excellent customer service
- This role will require some on call work
- Experience working in an IT support role at a second line level
- Experience working with Microsoft, ideally with experience of Office 365
- Previous experience within a managed service provider would be beneficial but not essential
- Excellent telephone manner and customer service skills
- The ability to work as a team and proactively as an individual
- Ideally experienced with basic troubleshooting
- Full UK Driving license and own transport are essential
This is a great opportunity to provide IT support to a range of businesses locally and would suit an experienced 2nd line technician who is looking to continue to develop their skills within a well established business. Our client offers fantastic benefits including half price gym membership, medical and dental cover and the opportunity to work from home on occasions.
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If you have the skills and experience stated, please apply NOW!
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