IT Technician

Posted 21 October by Cathedral Appointments Ltd
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We are currently seeking an experienced IT Technician with excellent interpersonal skills to join a well-established IT managed service provider in Exeter. The successful candidate should have experience working at a 2nd line level with good technical handling skills and experience providing an excellent service to customers either internal or external. This is a busy role in which you will have the opportunity to build on your second line skills whilst also getting involved in 3rd line and some project work.

Responsibilities:

  • Acting as the first point of contact for customer technical issues when required
  • Understanding desktop and server operating systems and dealing with a range of customer incidents
  • Progressing or resolving proactive alerts according to SLAs
  • Working both as a team and effectively on your own
  • Both remote and onsite support to customers
  • Develop and maintain the existing customer base
  • Providing excellent customer service
  • This role will require some on call work

Requirements:

  • Experience working in an IT support role at a second line level
  • Experience working with Microsoft, ideally with experience of Office 365
  • Previous experience within a managed service provider would be beneficial but not essential
  • Excellent telephone manner and customer service skills
  • The ability to work as a team and proactively as an individual
  • Ideally experienced with basic troubleshooting
  • Full UK Driving license and own transport are essential

Summary/Closing paragraph:

This is a great opportunity to provide IT support to a range of businesses locally and would suit an experienced 2nd line technician who is looking to continue to develop their skills within a well established business. Our client offers fantastic benefits including half price gym membership, medical and dental cover and the opportunity to work from home on occasions.

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If you have the skills and experience stated, please apply NOW!

Disclaimer: Cathedral Appointments Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept our Privacy Policy which can be found on our website. Please be advised that if unsuccessful for this role we may hold your details on our database for 6 months, during which time you may be contacted for other suitable vacancies. If you do not want us to do this, please contact us.

Reference: 41221519

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