IT Technician Apprentice

Employer description: 
Groupe Atlantic is an international group, founded in 1968 by two engineers, Paul Radat and Pierre Lamoure. We are experts in providing thermal comfort equipment which is a universal need.

Overview: 
We are pleased to announce that, in conjunction with QA Training, we are looking to recruit a Digital Services Apprentice to assist with the duties of the Groupe Atlantic UK Division Service Desk.

The position represents an excellent opportunity to join a dynamic Digital Services team as frontline support, with exposure to a number of varied tasks in order to develop their IT skills across an 18-month Level 3 Information Communications Technician Apprenticeship. 

The successful candidate will be exposed to many modern Digital technologies and platforms that are in use across our division and will be working alongside a wide range of highly skilled colleagues in a fast-paced busy team. This is a great environment to learn and develop both professionally and personally.

Key Accountabilities include: 

• Answering incoming calls to address IT inquiries or support requests 
• Logging and documenting IT issues or service requests submitted by users 
• Communicating with users to gather necessary information and provide updates on request statuses 
• Managing user accounts within IT systems, including setup, modification, and termination 
• Assisting in IT procurement processes under the direction of the Service Desk Manager 
• Configuring desktop and laptop PCs using imaging software for standardized deployment 
• Setting up and configuring Android and Apple mobile devices using Mobile Device Management software 
• Providing troubleshooting support for PC and software-related issues to end-users 

What we are looking for: 
Essential requirements include: 

• Computer literate with knowledge of Microsoft Packages
• Professional and customer service-focused attitude
• Confident, polite, and friendly demeanor
• Ability to follow instructions and solve problems effectively
• Smart appearance and punctuality
• Strong communication skills, both written and verbal
• Positive attitude with a willingness to learn and work well in a team

Being a driver would be beneficial but is not essential to apply for the position.

Entry requirements: 

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject 
• GCSE Maths and English (or equivalents) at grades 3+ (D or above) 
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

Benefits: 

• Annual pay review
• Employee discounts
• 25 days, plus 8 bank holidays
• Competitive work Pension Scheme
• Career progression opportunities once the apprenticeship is completed

Equal Opportunities:
Applicants should display behaviors in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment.
Ideal Boilers is an Equal Opportunities and Age Positive Employer.

Future prospects:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!