IT Technician Apprentice

Who you’ll be working for:
Integrity Technology Services was created in 2010 with a vision to provide a flexible, professional and friendly service that companies can depend on. 

As IT professionals (and yes, sometimes we could be classed as computer geeks), we know the industry buzzwords and jargon, however, that can sound a bit tedious when all you want to know is ‘How can you help me out of this IT nightmare?’ or ‘Please help me find my data’. We speak in ‘normal language’, not data speak. 

Overview: 
We are now looking for an eager candidate to join us as an apprentice. 
As an IT apprentice, you will develop and maintain trust and confidence between the customer and the company. 

The purpose of the role:

• To delight the customer. 
• To communication with customers. 
• To repair and maintain in good working order customer equipment, software and hardware, installing new or replacement equipment where required. 
• To advise and assist customers by offering accurate information advice.  

Occasionally you may be required to attend site or customer’s premises accompanied with another member of staff.

Duties: [you will be responsible for:] 

• Supporting all aspects of Integrity Technology Services & Integrity Computers customers by using your skills, knowledge and the systems and resources available in a prompt and courteous manner at all times.
• Answering phone calls from commercial clients, taking details and logging service calls on our Fresh Desk ticketing system.
• Answering phone calls from consumer clients, offering advice over the phone or requesting they bring faulty equipment to our repair centre for assessment.
• Using our social media platforms to post updates and information about our work and services.
• Meeting and greeting walk-in clients to our computer store. Booking in customer equipment for repair following our assessment procedure.
• Updating and or modifying customer equipment using your skills and knowledge combined with the facilities, resources and tools available. 
• Monitoring and ensuring suitable stock levels of commonly used spare parts are kept. For example, hard disks, cables, laptops, cleaning equipment.
• Building, repairing, setting up and updating new and used desktop PCs and laptops in the workshop as agreed with or instructed by customer and or supervisor using skills and knowledge.

What we are looking for: 
You will need the following skills: 

• Basic knowledge of computer hardware, software and mobile devices such as phones and tablets 
• Capable and confident with to speak to customers both over the phone and face to face in store 
• Able to take details and communicate effectively 
• Reliable, punctual and be well presented (uniform will be issued) 

If you are able to drive / have you're own vehicle, it will be highly beneficial to position, but is not essential to apply.

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website.

Working week:
37.5 hours per week, 
Monday to Friday, 9am – 5pm. 

Benefits: 

• Bus stops and Brockley Whins metro station are nearby 
• Grow and develop your IT skills in a wide range of areas, including consumer and commercial – your work will not be limited to one area 
• Flexible & friendly work place 
• Work with closely with technical team and business owner - Learn business skills, marketing, sales techniques and pricing 
• Spare time to learn, practice, build systems and develop IT networking skills 
• In-house work & onsite opportunities 
• Career progression from consumer to commercial IT systems 
• Work with Endpoint, infrastructure, internet & VOIP technologies – wide range of IT services 
  Reputable firm 

Future development:
At the company’s discretion, upon successful completion of the apprenticeship you will eventually be involved in futher more advanced tasks.

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!