IT Support

Are you a 1st Line or 2nd Engineer looking for a remote position? Are you someone with an interest in Cyber Security? Are you wanting to get hands on within a highly secure IT environment? Working for a leader within the IT sector, you will play a crucial role in ensuring the security, efficiency and safety of internal systems and networks. Working Monday – Friday 08.00am – 17.00pm with a salary from £26,000 - £30,000 this is an excellent opportunity.

Benefits:

• Working from home with occasional travel to Tewkesbury based office.
• Matched company pension up to 5%.
• Private healthcare.
• 25 days annual holiday, increasing to 30 days after 3 years.
• Membership to the Employee Assistance Programme (EAP).
• Online Training.
• 3 x salary death in service.
• Excellent working conditions and environment.

Roles and Responsibilities:

• Providing user support to internal teams, addressing hardware and software issues and using remote support tools where you can.
• Investigate, triage, and provide first response to any security events. Analyse security logs and identify potential threats.
• Monitor system performance and respond to any indicators of bottlenecks or outages to ensure the availability of IT systems.
• Review email security including ensuring malicious emails are removed from mailboxes and investigate any delivery failures.
• Working within the IT team carrying out tasks to complete internal IT projects.
• Raise support cases with 3rd party suppliers.

Skills and Attributes:

• Experience within an IT support roles supporting desktops, laptops and Windows 10 endpoints.
• Eligible and willing to undergo UK government clearance (SC minimum).
• Excellent communication skills via phone and email and also technical knowledge.
• Strong knowledge of Windows 10/11 configuration, networking protocols and DNS.
• Ability to work as an individual and as part of a team.
• University degree within an IT or related field would be desirable.
• Any prior experience of Windows configuration management.
• Familiarity with any virtualization technologies.

If this position is of interest, please apply to today! RE Recruitment act as an employment agency on behalf of the employer. If you don’t hear back within 5 working days, please take this as an unsuccessful application.

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