IT Support Technician 

IT Support Technician

Our client, a leading independent Oil & Gas operator, based in Norwich, is currently seeking an IT Support Technician to join their team.

This is a full-time, 12-month contract, working Monday to Friday located in the Norwich Office. There may be a requirement, on occasion, to visit onshore and offshore installations for particular project work.

Our client is looking for an energetic, driven individual to join their busy IT team as a core team player within a diverse support environment.

As the IT Support Technician, you will be required to react, understand, identify and correct hardware and software issues. Also, configure and implement new configurations, and maintain all IT hardware and software to a level that meets and/or exceeds the business requirements.

Key Responsibilities Include:

• Supporting users in local sites as well as onshore terminals and offshore installations, utilising a helpdesk system and remote support tools.
• To provide a high level of flexibility and IT support for users.
• To maintain IT hardware/operational software to a level that meets and/or exceeds the business requirements.
• To assist in monitoring the availability of resources to end users.
• To assist in backup processes when required.
• Ensure compliance of policies and procedures.
• To attend training courses as and where necessary to ensure personal and team job skills keep pace with legislative, technological and business developments
• To be aware of the Health & Safety requirements, in accordance with guidelines as set out by the QSHE Team.

The above is not an exhaustive list of duties and you may be expected to perform different tasks as required by your role in the organisation and the overall business objectives of the organisation.

Experience / Skills Required:

• Windows 10 and 11 OS deployment and support in an Active Directory environment.
• Microsoft Powershell.
• Microsoft Office Applications and Office 365.
• Familiar with Microsoft Active Directory user account management.
• An understanding of NTFS Permissions.
• Both local and GPO Security Policies.
• User Hardware - Board level support and configuration including desktops and laptops.
• PC Peripherals such as Printer configuration and support.
• Core knowledge in networking technologies such as TCP/IP, 802.1X and VLAN’s.
• A working understanding of DHCP and DNS.
• Awareness of Information Security best practices.
• Conceptual understanding of AntiVirus, URL Filtering and spam identification.
• Business Audio and Visual Solutions such as projectors and conference systems.
• Backup Methodologies and practices.
• Understanding of availability Monitoring tools.

Qualifications Required:

• BTEC / NVQ level education or vendor specific (eg Microsoft / CompTia) certification preferred.
• At least 1 years’ experience in a similar role preferred.

Personal Qualities

• Trustworthy, responsible, and has good communication skills.
• Approachable demeanour with a passion for helping users.
• Strong communication skills, both written and verbal.
• End user focused with an excellent work ethic driven by providing great customer service.
• A self-starter looking to develop both themselves and the role.
• Able to take initiative and quick to learn on the job.
• Good time keeping

A high degree of flexibility is required to deal with a wide range of different hardware and software issues as well as a keen approach to learning new skills when required. The successful candidate will have strong problem-solving skills with a keen eye for detail, and will be interested in providing an extremely high level of IT support whilst adapting to new challenges and learning new skills very quickly.

For further details regarding this exciting opportunity please forward a copy of your CV today!

Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications, we receive I’m afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward.

If we can take your application further, we will of course be in touch.

Todd Hayes is acting as an Employment Business in relation to this vacancy.

Todd Hayes Ltd