IT Support Techhnician

Posted 22 March by ITSS Recruitment Ltd
Easy Apply
£20,000 - £35,000 per annum
Warrington , Cheshire
Permanent, full-time

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Posted by ITSS Recruitment Ltd
Job Title: IT Support Technician

Location: Warrington, UK

About the Company:
We are recruiting an IT Support Technician to join a professional, agile, and customer-centric company with nearly 20 years of experience providing SaaS products and mobile applications. They deliver integrated, digitally advanced solutions that offer road transport operators an efficient, smarter, and greener technology for managing their compliance responsibilities for employee, driver, and vehicle data.

Position Overview:
We are seeking a talented and motivated individual to join our team as an Application Support / IT Support Technician. This role is suitable for experienced support technicians and customer service representatives with a keen interest in IT support. As an IT Support Technician, you will provide technical assistance to external clients and ensure the smooth operation of our client's software solutions.

Key Responsibilities:

* Provide frontline technical support to clients via phone, email, and remote assistance.
* Troubleshoot and resolve software-related issues promptly and efficiently.
* Document and track support tickets using our internal systems.
* Collaborate with internal teams to escalate and resolve complex technical issues.
* Assist in the testing and deployment of software updates and patches.
* Deliver exceptional customer service, maintaining a positive and professional demeanour.

Requirements:

* Prior experience in a technical IT support role is preferred but optional.
* Strong communication skills and a customer-centric approach.
* Basic knowledge of IT principles and troubleshooting techniques.
* Ability to multitask and prioritise tasks effectively in a fast-paced environment.
* Eagerness to learn and adapt to new technologies and software applications.
* A proactive attitude and a strong sense of teamwork.

Benefits:

* Competitive salary based on experience and qualifications.
* Comprehensive training and development opportunities.
* Friendly and supportive work environment.
* Opportunities for career growth and advancement.
* Health and wellness benefits package.

How to Apply:
If you are passionate about technology and eager to embark on a rewarding career in IT support, we want to hear from you! Please submit your resume outlining your relevant experience.

Reference: 52365164

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