IT Support Specialist

IT Support Specialist

Joining a global organisation, you will be a member of an international team located at their St Albans office. Your main task will be to support the IT users on-site, but you will also liaise with employees and the IT Service Desk team members in other locations in EMEA.

The position will involve some travel therefore a drivers licence is required. It is likely to be 2 nights a month in Manchester and 2 nights a month in Scotland - shared with the ICT Manager.

Duties for the IT Support Specialist:

• 1st and 2nd level support within Standard Applications (M365, Adobe and SAP B1 / FSM)
• Joiner / Mover / Leaver handling with ServiceNow
• Software provisioning (SCCM)
• Client hardware (desktop, laptop, tablet, barcode scanner) & Peripherals (printer, scanner, copier, fax)

- installation, maintenance & provisioning- VoIP

• Network support (LAN) and monitoring of WAN and server
• Mobile devices (Android & IOS)
• Introduction & training
• Asset & Licence Management
• Team member of projects
• Local contact for Platform Services

Desirable skills:

• 3 years work experience in the IT Service Desk area
• Relevant educational qualifications
• SAP / SAP Business One knowledge will be advantageous.
• Additional trainings for Microsoft (MCP level) and Cisco (CCNA Discovery)
• ICT service operations
• Basic ITIL knowledge
• Broad technical skills hardware, OS & software (Microsoft, mobile devices)
• Basic technical skills Server OS, network, storage (SAN, NAS)
• Basic application architecture know-how
• Flexibility and willingness to travel to Manchester and Scotland, driving license required.

To hear more about the IT Support Specialist, apply today!