IT Support Officer

Posted 16 May by Office Angels
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Office Angels are looking for a switched-on IT Support Officer to join a passionate charity who look at ways to create better places, improve people's prospects and promote greener lifestyles. This is a great opportunity to work within a friendly team with future progression opportunities.

Waterloo | 2 months on-going with potential to be extended or go permanent | Mon - Fri, 9am-5pm | Office Based | £16ph - £17ph plus exclusive OA benefits! | Must be available to start immediately


  • Weekly pay every Friday
  • Easy timesheet accessibility with mobile support
  • Up to 28 days annual leave
  • Perks at work and discount schemes for all major retailers and over 150 high street stores
  • Access to free eye-care vouchers and discounts towards glasses for VDU purposes
  • Access to well-being platforms
  • FREE access to online LinkedIn Learning courses, there are 1000's of courses and videos available to enhance your learning and skillset, everything from Microsoft systems to soft skills such as delivering great Customer Service
  • Temp of the Month awards
  • Dedicated consultant to support your job search and offer expert interview tips


  • Support the ICT Manager in the administration of the company's infrastructure including end-user support, domain administration, hardware support, software support and telephony
  • Create new user accounts on the network and email client, support the Finance and HR systems, liaise with external suppliers and provide support as necessary
  • Delete the user accounts of leavers and as required, and follow the established guidelines and instructions for systems access for ongoing delegated access to archived mail records
  • Monitor and ensure all software updates and security patches are applied in a timely manner
  • Monitor and ensure Anti-Virus software is installed, licensed and up to date on all hardware
  • Issue laptops and mobile phones to remote users as required
  • Support home users with remote access and PC/laptop issues
  • Provide timely first line of support for technical calls/emails
  • Resolve specific ICT problems as they arise, trouble-shoot as appropriate and co-ordinate external assistance as necessary
  • Assist the IT Manager with yearly Cyber Essentials Plus certification process
  • Undertake any other related responsibilities commensurate with the evolving objectives of the post and the evolution of the Trust, as may reasonably be requested by the Director


  • Knowledge and experience of working with Windows Networks, Active Directory, Windows Server (all versions)
  • Ability to use and support MS Office Corporate applications and email applications
  • Ability to provide efficient and effective IT Support to end-users both face to face and remotely

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Reference: 52669807

Please note does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.

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