IT Support Engineer

Posted 22 February by Quantum Group
Easy Apply

Our Broadcast client is looking to recruit an experienced IT Support Engineer to join their team at Ealing Studios with some travel to other company facilities and customer sites;

About the role:

We are looking for an experienced and enthusiastic IT engineer to join the technology team in Ealing. You will be providing on-site and remote support to clients and in-house users in a mixed Windows and Mac environment. This is a
customer-facing role and you will be dealing with users at all levels.

Main duties:
* Provide first, second and third-line support to users and systems
* Troubleshoot, diagnose and resolve problems and faults
* Pro-actively support and maintain the servers, systems and network infrastructure
* Administer Active Directory, DNS, email and other critical systems
* Configure and troubleshoot networks and firewalls and VPNs
* Ensure that documentation is kept up to date and build up a knowledge base of information on the systems
* Ensure issues and customer requests are recorded in the ticketing system
* Prioritize requests and manage workload in a busy and varied environment
* Continually improve the quality of the systems and services.

Knowledge, Skills & Experience:
* Minimum of 2 years' experience supporting end-users and servers in a similar Windows environment
* Excellent knowledge of Windows 10 and Windows Server 2016 operating systems
* Good knowledge of Active Directory user and group management, file and folder permissions, GPOs, DHCP & DNS
* Familiar with WSUS and MDT
* Understanding of TCP/IP networking, switches, VLANs and firewalls (Fortigate / Juniper preferable)
* Experience administering a corporate antivirus system
* Experience in desktop support with necessary skills to diagnose and fix both hardware and software issues at the user's desk
* A positive, enthusiastic manner with the ability to react tactfully and sympathetically to requests from staff and clients
* Excellent troubleshooting, fault finding, and technical issue diagnostic skills.
* Excellent written and spoken English.

Office hours, with occasional on-call and weekend work

In addition to the core skills we would be particularly interested in hearing from candidates with previous experience working with:
* Linux (RedHat/CentOS)
* Virtualised environments (VMware/Hypervisor)
* Container technology (Docker/Kubernetes)
* Network monitoring systems

Reference: 37348624

Bank or payment details should not be provided when applying for a job. is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job