IT Support Engineer Apprentice

The role of a Support Engineer within iomart is extremely varied, with no two days the same. Our Support Engineers take care of everything from infrastructure monitoring to server and firewall configuration, fault-finding, and incident management. 

At iomart, we’re committed to creating a diverse and inclusive workplace. We also recognise your experience may not be perfectly aligned to all the criteria in the job ad. If you like the sound of this role, even if you don’t meet all the criteria, we encourage you to apply. You might just be the right fit for this or other roles.

Responsibilities:

You will provide first class technical support to our customers on a daily basis. Working as part of an established support team you will be part of iomart’s customer facing support team responding to customer support requests. This key support role is responsible for managing technical support requests and initial triage and troubleshooting of hardware, network, and application related issues across our customer base.

You will be working across a variety of different technologies and developing skills to resolve a wide range of customer issues, ensuring that a first-class support service is provided at all times. 

Required skills:

If you are looking for the first step in your IT support career, want to work in a position that provides you with the opportunity to get experience using an unparalleled range of technologies, and have a passion for problem solving, we would love to hear from you if you have:

• A can-do attitude, with the desire to learn new skills
• An interest in people and technology and want to learn
• Customer service skills

Salary:

£19,000 per annum

Working hours:

37.5 hours per week, Monday to Friday

Benefits:

• Exposure and access to cutting-edge technology as well as the opportunity to work alongside like-minded technical enthusiasts
• Supported training and development to help you progress within your career
• Competitive salary
• Flexible benefits scheme allowing you to select the benefits that suit your needs
• Holiday trading scheme – buy or sell part of your annual leave allowance
• Travel loans - unsecured interest free travel loans to assist employees
• ShareSave/SAYE – buy shares in the company at a discounted rate
• Day off on your birthday
• Long service benefits – additional annual leave and access to private healthcare

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!