IT Support Engineer - 2nd/3rd line

IT Support Engineer - 2nd/3rd line - Theale - £38,000

Robert Half are working with a great client in Theale on the recruitment of an IT Support Engineer.

The successful candidate will have broad experience and be happy to work in tight IT team and deal with 1st/2nd/3rd line support

Required skills/background

• 5+ years IT Support experience
• 1st/2nd/3rd line support
• Broad experience across Windows, Linux, AD, M365/Office 365, Networking, Storage

Role overview

Technical Issue Resolution

Respond to user inquiries, troubleshoot technical problems, and provide effective solutions for hardware, software, and network issues.

Hardware and Software Maintenance:

Install, configure, and maintain hardware components and software applications, ensuring they are up-to-date and secure.

Remote and On-Site Support:

Provide remote and on-site assistance for users, addressing issues through phone, email, and remote desktop tools.

IT Support Engineer - 2nd/3rd line - Theale - £38,000

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