IT Support, Desktop Support & Security Engineer - (Office , Field & Home Office) Wilks/Glos

We are a privately owned, highly successful, market leading and fast moving IT and Telecoms Managed Service Provider (MSP/SMSP) with a HQ in North London and area office in Swindon/Gloucestershire. We are a small but dynamic, expanding organisation, who provide specialist IT and Telecommunications solutions into the Corporate, SME and B2B market. As part of our ongoing business success and expansion plan, we now seek an additional 1st / 2nd Line IT/Telecoms Support Technician (1+ Years’ Technical Support experience is minimum) to work as part of the AAG Support Team, providing IT Support both remotely and in-person, from time to time. This is a Hybrid Working position, working between Client Sites, our Company Offices and Home-Office.

It is essential for this role that you share our passion for looking after customers. Hence you must have excellent communication skills (written and verbal), that you are very well presented, customer service focused and have IT (Desktop / Help-desk) support and ideally some Telecoms & Cyber Security experience. Any experience of working on and supporting HP, Microsoft, Azure, Servers, Printers and Telephone Systems (the more the better) or other similar Telecoms/IT products will be advantageous (additional training provided).

You need to be practical and happy to pickup a screwdriver and get stuck in when on site.

You will also need to hold a full UK driving license and be happy to drive to Customer Sites, as well as use the Rail Service where appropriate.

Role Skills/Experience Needed -

IT support experience is required (12 Months minimum) and ideally some Telecoms experience but not essential as this can be taught.

Technically IT competent and keen to learn new products (training available).

Knowledge of basic networking principles.

Raise tickets with supplier/manufacturer helpdesks and manage to closure.

High level user Microsoft Windows and MS Server/Office applications.

Use of Helpdesk or ticket management system.

Ability to work on own and as part of a team.

Good time management, problem solver.

Excellent verbal and written communication skills.

Job Type: Full-time

Salary: £18,000.00-£25,000.00 per year

Benefits:

Company pension

• On-site parking

Working Schedule:

• Monday to Friday
• Overtime

Education:

• GCSE or equivalent (required)

Experience:

• Technical support: 1 year (required)
• Customer service: 1 year (required)

Ability to Commute:

• Swindon (required)

Reference ID: AAG0324