IT Support Apprentice

Employer Description :

Based in Bath with our head office in Bath, Tivarri is a cybersecurity and cloud computing consultancy, focused on providing cloud services for financial services organisations.

Main Responsibilities:

• To work on the Helpdesk dealing with customer’s IT issues and ensure helpdesk systems, logs and records are kept up to date.
• To provide an initial analysis and work to provide a first fix for the customer whenever possible.
• Escalate issues and alert a senior member of staff as appropriate
• Be aware of Service Level Agreements and monitor performance against them
• Be able to diagnose technical faults quickly and accurately using the remote access diagnostic tools available.

Desirable Skills:

• Excellent customer facing skills
• Good telephone manner
• Basic knowledge of Microsoft Windows and associated applications e.g., Microsoft Office
• Attention to detail
• Good communication, problem solving and technical writing skills.

Personal Qualities: 

• Able to work as part of team
• Not to be afraid to ask questions
• Honesty – we pride ourselves in being honest with each other and our clients

Desired Qualifications:

Good GCSE passes in Maths and English.  A levels (or equivalent) advantageous, but not essential.

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Company Perks:

• Structured training
• Close to transport  
• Company pension
• Microsoft exams provided upon agreement
• Increase pay with each pre-agreed Microsoft exam passed, this can be worth up to £4k per annum in salary increases
• Exposure to wide range of technologies, including servers, data centres, networks and security
• Free tea & coffee

Future Prospects:

Most apprentices end up staying with the business for the long term.  As an employer we are happy to continue to support learning, this can mean going from Level 3 to Level 4 or above.  We are currently supporting apprentices through degrees and a Masters track also available.  We look for candidates that like to continue to learn and progress throughout their career.

Important Information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now!