IT Support Apprentice

Why Brodies?

Brodies LLP is a UK law firm headquartered in Scotland. It is the largest firm in its jurisdiction measured by income, directory rankings, and lawyer numbers. In the last three years, the firm's revenue has grown by 20%, and almost 100 new colleagues have joined.

Brodies are looking to expand their helpdesk team in Glasgow by recruiting an IT Modern Apprentice! This apprentice will be working towards an SCQF Level 8 Diploma.

What’s involved?

• Providing first line technical support and answering helpdesk calls in a timely fashion
• PC troubleshooting via telephone and remote control of the users computer or at their desk
• Supporting remote workers using Virtual Private Network (VPN), portal and web-based access
• Assisting with setting up new colleagues on various systems
• Installing software and applications updates
• Setting up and supporting audio visual equipment in client-facing areas
• System administration
• Keeping technical systems and knowledge up to date
• Assisting the IT Team with the implementation and support of new software and hardware

What do they need from you?

• Passion for IT
• Good customer service
• Good time keeping and attendance

Salary:

£20,000 per annum

Working hours:

Monday to Friday, 9am - 5pm

Benefits:

• Pension
• Performance bonuses
• Life assurance
• Length of service awards
• Smart working policy
• Enhanced family leave policy

Future prospects:

Possibility of permanent position within the IT department.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!