IT Support Analyst

Posted 13 March by O'Neill Associates Global Limited Easy Apply Ending soon

2nd Line Support Analyst

Manchester

ESSENTIAL REQUIREMENTS/EXPERIENCE
Must have 2nd line support level:

MS operating systems - Windows 8.1/10 and Server 2008/2012 R2
Microsoft Productivity Suites (Office 365)
Experience of Active Directory and Group Policy Management


DESIRABLE REQUIREMENTS / EXPERIENCE

Linux Desktops & Servers (Debian)
Cisco Meraki MDM
Backup Technologies (Veeam)
Mobile devices (Apple)
Networking (Fortigate Firewalls/HP Procurve Switches)
Virtualisation Technologies (VMware)
IP Telephony (Gamma Horizon/Broadsoft)

KEY RESPONSIBILITIES

Work with external vendors to support and implement applications for the Business
To provide technical support and assist in development/deployment of the projects
To undertake any other task as directed by the Service Operations Manager or other senior managers
To administrate and organise own work to ensure that it is accurate and meets quality targets, reasonable deadlines and reporting requirements
Take ownership of user problems and communicate progress in a timely manner
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Publishing support documentation to assist staff with requests for information & provide staff training if required

ADDITIONAL INFORMATION
BENEFITS
KEY SKILLS
MS operating systems - Windows 8.1/10 and Server 2008/2012 R2 Microsoft Productivity Suites (Office 365) Experience of Active Directory and Group Policy Management

You will be providing on-site/remote support for the Group companies based in the Northwest.

You will be expected to proactively manage & prioritise your workload. Good communication skills are required.

This is an excellent contract role paying a competative rate for the best fit candidate.

Required skills

  • Active Directory
  • Desktop
  • Server
  • Microsoft
  • Office 365
  • 2nd Line Support Analyst
  • Group Policy Management

Reference: 34678436

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