IT Support Analyst - Win7/Win10, Active Directory, Office 365, LAN/WAN. Permanent, Tunbridge Wells, Kent, £18k - £21k (on experience) + Oncall +Benefits. Training Provided.
IT Support Company currently seeks a IT Support Analyst to assist with 1st & 2nd line IT support, support services for a varied client base of this established MSP / IT Consultancy. You will be required to provide high quality customer for users of both desktop, network and server environment and complete documentation within the knowledge base.
The successful candidate will be responsible for resolving technical support issues for business clients, over the phone in order to resolve technical issues over the phone, via remote access tools and from time to time onsite, particularly when delivering project implementations of new IT equipment and rolling out associated software applications (MS O/S and MS Office etc). For more complicated server and network issues you will be supported by 3rd line support analysts as well as a team of field service engineers. You will be the first line of contact for any contact relating issues and problems encountered and will me handling calls in a timely and professional manner.
We are searching for a candidate who has gained experience in a similar IT Support Analyst / Service Desk Analyst / Helpdesk Support Engineering position and is comfortable undertaking 1st and 2nd line support across Windows Desktop O/S Win7/Win, MS Office 20013/2016, basic LAN/WAN networking, mobile devices and some experience with Windows Server Active Directory along with MS Office 365 email account. You will possess strong customer service skills and be well organised. You may have been working for an IT Support Company, Managed Service Provider or within an end-user environment; we welcome applications from across the sector. You may be studying towards a recognised IT qualification such as Comptia A+, MCP, MCITP, CCNA or even academic qualification (A-Level/BTEC) and have a genuine interest in continuing to develop your career in IT.
Very stable environment, excellent opportunity for career development. Full training provided on more complex issues with view to improving knowledge. Competitive salary (based upon experience) bonus and benefits for the right individual who wants to work within a well-structured environment.
Central Tunbridge Wells location easily commutable from Crowborough or Uckfield, East Sussex or Maidstone, Tonbridge Kent.