IT Service Management Specialist

Our client, a global organisation, urgently require an experienced IT Service Management Specialist to undertake a long term contract.

In order to be successful, you will have the following experience:

• ITIL Practitioner and ITIL 4 Strategic Leader Qualified
• Managing change in a ITIL v3 and/ or v4 based service management organisation
• Hands on experience of BMC Remedy process Designer (or similar)
• Experience within defence/military telecoms networks is benfifcial
• SC Cleared

Within this role, you will be responsible for:

• Responsible for supporting a defence comms service using an ITIL framework Service Management toolset
• Assisting the IT Service Management Lead with capturing existing service management processes in leading change, ensuring smooth transition to a modern agile approach
• Represent the organisation during site visits to client Operational Sites
  Capture existing Service Management processes and reflect to the Enterprise Architecture team
• Attend stakeholder meetings, governance forums, Design reviews & Readiness Assessments to assist the delivery of a new ITSM approach
• Support the definition of the Service Management Strategy of Operations, driving change using ITIL best practise, continuous improvement and automation
• Work closely with the modelling and software teams to define and deliver into service improved approach using BMC Remedy Helix
• Liaise with internal project and technology teams on a daily basis

This represents an excellent opportunity to secure a long term contract within a high profile and dynamic organisation.