IT Service Desk Technician 3-month contract PAYE - Hertfordshire - £14.41 per hour

3-month contract (PAYE) - 37 hours per week - £14.41 per hour 

Shift Pattern: Mon - Fri (8am-4pm or 10am-6pm)

• Serve as the first point of contact for customers seeking IT technical assistance via phone, email, or in person.
• Deliver excellent customer service and resolve enquiries in line with SLA targets.
• Manage a variety of support cases, from quick fixes to complex issues spanning 1-2 weeks.
• Respond to changing IT needs of different departments, including sourcing new equipment.
• Plan and attend visits to remote sites to assist, diagnose, and resolve technical issues.
• Set up new equipment, including installations, software updates, and equipment swaps.
• Maintain and update the IT Service’s asset list for end-user devices and equipment.
• Liaise with external technical support providers when in-house resolution is not possible.

• Proven experience in IT support, particularly with Microsoft 365 and Windows 10 environments.
• Excellent customer service skills and the ability to manage complex support cases.
• Strong troubleshooting and problem-solving abilities.
• Good knowledge of IT procurement processes and asset management.
• Ability to work independently and as part of a team.
• Flexibility to travel to remote sites and provide shift cover as needed.
• Professional development commitment and up-to-date knowledge of IT procedures and services.

If you are interested in this role, please apply immediately to be considered.