IT Service Desk Escalation Engineer

We have an excellent opportunity for an IT Service Desk Escalation Engineer to join our client in Chessington, Surrey.

My client is extremely keen on having motivated employees keen to progress in their careers and learn new technologies.

The IT Service Desk Escalation Engineer will pick up any issues the 1st Line team cannot resolve.

The IT Service Desk Escalation Engineer will primarily be based at my client’s office in Chessington. You may be required to visit a customer’s office from time to time, so the successful candidate must have a vehicle.

Technical Skill Requirements:

• Operational knowledge of ICT hardware & software & the integration of the two
• Operational knowledge of Windows and Mac OS environments (Windows 10 & 11 / Mac OSX / iOS) & Windows Server /2016/2019/2022/Azure, Active Directory, DHCP, DNS, M365, Google Workspace
• Working knowledge of mobile devices and MDMs - Android / Windows / iPhone - Meraki MDM/Lightspeed
• Working knowledge of VMWare ESXi and Hyper V
• Strong knowledge of Group Policy management
• Strong knowledge of User profiles, Roaming & Mandatory
• Technical knowledge of Apple Mac hardware & software (including Mac OSX/iPod/iPhone) - desired
• Working knowledge of common user applications: including Microsoft Office applications (2019 and 365), All common web browsers
• Established skillset for network communications, network switching hardware - diagnosing faults, switch configurations, efficiently designing topologies, managed Wi-Fi systems
• Working knowledge of Audio-Visual systems to include - audio hardware/projectors/TVs/Interactive Whiteboards / Interactive Screens
• Ability to identify & replace faulty hardware
• Ability to confidently use Microsoft WDS / MDT deployment software (or SCCM/Intune)

Personal Skill Requirements:

• Punctual
• Willingness to learn new skills
• Willingness & adaptability in tackling the variety of tasks arising in a school environment as well as business & home environments
• Ability to use your initiative individually & to work as part of a team
• To be meticulous, methodical & logical in completing tasks & in making decisions
• Ability to take a lead role in small to medium-sized projects
• Comfortable in surroundings of various age groups
• Ability to build & maintain a rapport with clients
• High Level of Customer Service Skills
• Full UK Driver’s Licence