IT Service Desk Engineer

Our client, a leading global organisation, are seeking a talented and proactive 1st/2nd Line Support specialist on a 12-month contract basis, inside IR35. This role presents an exciting opportunity to work for a market leading company as they embark on a new phase of their journey and will see you as a key member of their newly established team. This will be their first recruit into the IT team so you must be comfortable working in a stand-alone role initially.  The role will be remote based for the first several weeks and then be based at their brand-new offices in Maidenhead.

The successful candidate will be responsible for providing 1 st /2 nd line technical support to their newly appointed internal team, ensuring the smooth operation of their IT infrastructure and applications. You will possess excellent communication skills, a customer-focused mindset and a commitment to delivering high-quality support services.

You will act as the main point of contact for internal staff seeking technical assistance via phone, email, or in-person so you must be confident working autonomously. You will be the key person to respond to all IT-related issues and so must be confident in resolving issues around hardware, software, network, and application support. You will troubleshoot and diagnose problems, escalate issues as necessary to the company’s central IT team in Switzerland and follow up with users to ensure resolution. You will also configure, and maintain hardware and software components, including desktops, laptops, printers, and peripherals.

The ideal candidate will have:

Experience of providing 1st and 2nd line technical support in a corporate environment.

Solid Windows 10 &/or 11/ Office 365

Confluence/Jira/ITSM tools

Active Directory/Administration (Account set ups etc)

Exchange Administration/Mail tracking

Good knowledge of VPN/Citrix

Troubleshooting PCs/Laptops/vShpere/MFD’s/Screens/AntiVirus software/Edge&Chrome support

Audio support: Video Conferencing/Teams meetings/Webex

Laptop/Desktop builds and MFD support

Exposure of Bloomberg/Reuters desirable

This is a site-based role with some flexible working.  The role is Inside IR35 - £275-£300 per day