IT Service Desk Apprentice

Employer description: 
Come join Alexander Dennis! 
Our mission is to save the planet. We are transforming public transport globally by designing, manufacturing, and servicing greener, more eco-friendly, buses and coaches.
Our people are our biggest asset, making us the hugely successful company we are. We are transforming how we work, offering team members more flexibility around how they live and work.

Overview:
We are now looking for an eager candidate to join us as an apprentice. 
We’re in the middle of the biggest new product development agenda in our history and you will play a pivotal role in the success of this.

The IT Service Desk Analyst Apprentice will provide 1st line phone call support to all users within the AD Group, dealing with issues related to the hardware and software used within the company. 

Salary:
£15,000 - £17,000 per annum.

Duties: 

• Produce/log clear descriptions of issues reported by users whilst initiating the fastest path to ensure a timely and efficient resolution 
• Assess the probability of 1st line resolution and escalation path as required 
• Provide instruction/training to customers using phone, remote desk and email 
• Monitor and manage own Service Desk queue 
• To work safely at all times taking into account own and others safety  
• Proactive approach to duties, identifying areas for improvement whilst being central to the development and maintenance of a positive image for the IT department 

What we are looking for: 
Skills:

• Interest in of PC, Software and General IT terminology
• Intertest of current PC hardware technologies and passion to develop practical ‘hands-on’ skills including building PC's to specification
• Strong analytical and problem solving abilities
• A genuine personal interest in the field of IT
• Good communication and interpersonal skills with the ability to take ownership of customer issues recognising where to escalate if required
• Strong organisation skills to be able to multitask various activities and work to deadlines
• Ability to provide 1st line support for issues raised from phone calls to the service desk, including but not limited to password resets, inductions, customer support.

Personal qualities:

• A driven individual
• Hard working

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

Benefits: 

• Generous salary package – we reward our people at the level they deserve 
• A half day on a Friday. Yes, every Friday. Giving you more time at the weekend to do the things you love with the people you love 
• A 37-hour working week, with flexible working options, giving you that much needed work/life balance 
• Annual leave entitlement which increases with tenure 
• Access to our Employee Assistance Programme which offers practical, impartial support on issues impacting your life 
• Cycle to work scheme, discounted gym membership, and regular meditation sessions as your health and wellbeing is important to us 
• Pension scheme to help you save for the future 

Future prospects: 
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!