IT Service Desk Analyst

IT Service Desk Analyst - 2nd line

IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Basingstoke with multiple offices across the UK.

As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met.

The position would suit someone with 3+ years' experience in a 1st/2nd line role who is looking to step up into a pure 2nd line role. The company can offer a clear progression path from 2nd line to 3rd.

Essential knowledge:

• 3+ years technical support experience
• Windows Desktop environments and Active Directory
• Strong Microsoft product knowledge
• Networking knowledge: LAN, VPN, TCP/IP
• Strong customer service skills

This will be an office-based role located in Basingstoke. Due to the company's location, own transport will be required. If you are interested in this opportunity please contact

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.