IT Service Desk Analyst

Posted 11 May by Venn Group Easy Apply Ending soon

Interim Service Desk Analyst - Charity

Location: Central London
Length: 3 months
IR35 Status: Outside

A London based homelessness charity is recruiting for an interim Service Desk Analyst to assist their busy and fast paced service desk.


Key Responsibilities:

  • To provide 1st and 2nd line IT assistance to all staff, including desktop, telecommunication, printing and network support
  • To respond to and record all incidents, queries and problems raised to the Service Desk as required
  • To troubleshoot issues and seek to resolve tickets, progressing them where necessary
  • To operate the Service Desk support line between 9am - 5pm (in accordance to a daily rota)
  • Accurately categorise and prioritise tickets logged to the Service Desk
  • Maintain users, computers and objects in Active Directory
  • To ensure that new employees and leavers are processed in accordance to HR procedures
  • Install hardware and software and provide support during any upgrade works
  • Source and order new hardware and software from third party suppliers
  • Accurately maintain the Configuration Maintenance Database (CMDB)
  • Attend other offices where necessary to provide support where it isn't possible to remotely
  • Adhere to the Service Level Agreement (SLA) set by St Mungo's IT
  • Produce knowledge base articles and clear procedure guides for end users
  • Carry out health-checks in accordance to the daily task sheet
  • Deputise for the IT Service Desk Manager when required

To apply for this role or to find out about other Technology related positions, please contact Alexandra Brown on the Public Sector IT Team on or send your CV to

*Venn Group's "Recommendation Scheme": if you recommend a candidate who is subsequently placed by Venn Group (for a minimum of 2 weeks) you will be eligible for £25 worth of vouchers from a choice of high street organisations.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

Required skills

  • IT technician
  • IT support
  • Service desk

Reference: 35125870

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