IT Service and Project Coordinator

As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we're looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards.

Software never stays the same and neither do we. We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development. Your input is vital, which is why we're committed to personalised learning paths for every employee to help you, and us, grow.

Our goal is to make the world of work easier as a leader in the HR, payroll, finance, and integration solutions software and services industry. We're proud to design and develop some of the best business solutions like iTrent and People First to support our customers' people-related challenges across every vertical.

Looking for the place where you can belong? Join MHR and help us shape the world of work.

We're in search of an individual who thrives on steering projects and providing exceptional customer support. This role demands effective communication and collaboration with technical teams to ensure projects align with customer and business timelines and expectations. Moreover, the ideal candidate will possess a keen understanding of service metrics and KPIs, using this knowledge to generate service reports and service improvement recommendations.

Desired skills and experience:

• Excellent organisational skills to accurately plan and deliver projects
• Effective and clear communication across all levels
• Can work within an operational IT environment
• Ability to accurately document and maintain records accordingly
• Strong commercial awareness
• Excellent customer service skills
• Able to own and manage incidents and issues through to resolution
• Can understand service levels, KPIs and produce reports and improvement plans based upon the information
• Previous project management experience
• Experience within an ITIL environment or exposure to ITIL service management practices beneficial
• Experience working for or with a managed service provider

Benefits to support you personally and professionally

Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:

• Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
• 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave
• Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays
• Discounts and cashback on leisure, travel, technology, fashion, gym memberships, and food
• Monthly employee recognition program and departmental awards
• Referral bonus scheme of up to £2,000
• Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
• On-site subsidised restaurants offering a variety of fresh meals daily
• Opt-in benefits schemes such as private medical insurance and dental coverage

We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.