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IT Problem & Performance Management Technician

Posted 16 March by We Are SSG Easy Apply Ended

IT Problem & Performance Management Technician

This is an excellent opportunity to work with a Stoke-on-Trent based organisation that is involved in building complex data management and software products for well-known companies around the world.

Due to the expansion of the business they currently have an exciting opportunity for an IT Technician to apply their knowledge and expertise in a Technical Problem Management role.

Responsibilities will include:

· Executing Problem Management investigations for Servers, Storage, Network and Application level problems in adherence with processes guidelines and SLAs.

· Ensure problems under investigation are kept up today with current progress and status.

· Tackling complex root cause analysis that can involve many days of persistent investigation.

· Analysing and reporting of incident trend data and log/performance data to demonstrate where possible repeat incidents are occurring across the organisation.

· Coordinating with suppliers, contractors, 3rd parties etc. to ensure timely problem resolution.

· Creating, analysing and distributing performance reports for network, server and storage systems.

Assisting the Problem Management Team Leader in:

o Driving Service management best-practice and ITIL process standardisation.

o Supporting Problem Management reporting.

o Reviewing the efficiency and effectiveness of the Problem Management process.

A successful applicant will have:

· A genuine interest and enthusiasm for IT support and management of IT systems.

· Excellent problem investigation and resolution skills.

· A general technical awareness of all things IT.

· Excellent written, verbal, report writing and presentation skills.

· A minimum of 2 years’ experience in a technical IT role (such as system administration, 2nd/3rd line Service Desk, Problem Management etc)

You should ideally have some experience in the following;

· Experience of windows server troubleshooting

· Basic Microsoft SQL Server troubleshooting

· Server and storage hardware troubleshooting

· Knowledge of networking technologies

  • Knowledge of ITIL framework

Industry Leading Benefits -

· 25 Days holiday + 8 bank holidays
· Employers pension contribution
· Free parking
· Childcare Vouchers
· Heavily subsidised food menu (breakfast / lunch & dinner)
· Cycle to work scheme

Required skills

  • Service Desk
  • System Administration
  • Windows Server
  • Microsoft SQL Server
  • Problem Management

Reference: 33996489

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