IT Operations Apprentice

Employer description:

Proact are a pan European service provider specialist with a focus on unlocking the power of data through strategy, storage, connectivity, and security. We’re also here to break the mould. To stake new ground. To do things differently.

We’ve created a fast-paced, people-first working environment with a focus on innovation, learning and career development that encourages you to do just that.

If you keen to build an IT career and want to experience life as a PROACTivist, we can help you build your skills, increase your professional network and enhance your technical capability and experience.

Overview:

Our Apprenticeship Operations Team position has been designed to help you rise to the challenge of delivering against an ever-changing customer landscape. Your adaptability, agility and creativity will help you build the skills and confidence you need to develop an IT career in a business that’s growing faster than you imagine.

Responsibilities:

• Responding to system-triggered alerts on supported customer and in-house systems
• Diagnosing hardware failures
• Restarting services and managing initial troubleshooting steps for incidents
• Triaging automated alerts from customer systems and prioritizing them based on severity
• Logging new incidents and alarms with appropriate priority levels
• Ensuring timely responses and resolutions within contracted SLAs
• Collaborating with team members to manage and resolve technical issues efficiently
• Providing exceptional customer service throughout the incident management process
• Contributing to continuous improvement initiatives within the Operations Team

Desirable skills:

• Can deliver a great level of customer service
• Excellent verbal and written communication skills
• Good attention to detail
• Interest in IT
• An ambitious drive to do well
• A willingness to work for our team
• A good team player

Salary:

£12,480 per annum

Working hours:

37.5 hours per week, Monday to Friday, 9am - 5:30pm

Benefits:

• Hybrid working opportunity
• Annual company celebrations
• 3 paid charity days per year
• Discounted Tastecard
• Access our Mental Health First aider network
• Pension contribution scheme
• Recruitment referral scheme

Future prospects:

At the end of the apprenticeship, we’ll offer you a guaranteed permanent role with a starting salary of £27,300, provided you complete your probationary period and qualification.

Employees who demonstrate the right attitude and a drive to succeed have the opportunity to progress through various levels, starting from 1st Line and advancing to 2nd and 3rd Line roles. We encourage the development of your skill sets, allowing you to realise your full potential in the field of IT.

Moreover, at Proact, career progression isn't limited to specific departments. We offer opportunities for advancement in areas such as Networking, Security, Service Delivery, Team Leadership/Management, and beyond. In fact, many of our past apprentices have grown within the company and now hold key positions across the teams.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!