IT Observability Engineer

Up to £50,000 p.a. + up to 17.5% Annual Bonus & Excellent Benefits

• Deliver continuous improvement as part of a supportive team to provide a reliable monitoring service to NFU Mutual
• Deploy exciting new tooling to support project delivery
• Hybrid up to 80% homeworking available and 20% in Stratford-upon-Avon

About the role

We have an exciting opportunity for an IT Observability Engineer to join our IT Technical Operations (Tech Ops) Monitoring Team on a permanent contract. You’ll play a key role in the continual development of effective solutions to fulfil application, infrastructure, and network monitoring, as well as the support and general maintenance of our various tools including Grafana, Dynatrace, PagerDuty and InfluxDB.

In this role, you’ll be part of a supportive, technically focused team delivering work in an Agile DevOps approach to business requirements. You’ll work with the business and 3rd party suppliers to ensure that our portfolio of applications and infrastructure services are operating effectively and deliver value through proactive monitoring.

As an IT Observability Engineer, you’ll be responsible for deploying new monitoring tooling across our IT estate to support high-profile change activities, understanding the key business processes, and using your knowledge of Metrics, Logs and Traces to establish accurate performance baselines and alerting. You will offer best practice guidance to our IT and business teams as an authority on observability and will work with our architecture and design teams to incorporate an effective monitoring strategy into new solutions.

The IT Observability Engineer role is known internally as a Service & Performance Monitoring Engineer.

About you

As an IT Observability Engineer, you’ll use your knowledge and experience of observability and IT Event Management to deliver excellent results across a varied IT estate. You’ll have knowledge of network fundamentals and possess the ITIL Foundation, having the ability to work well independently but also as part of a team to problem solve and innovate. With a focus on quality, you’re passionate about technology and analysis and have excellent time management skills. You’ll have supported a range of applications and infrastructure previously and have experience monitoring aspects of service, infrastructure, and network performance.

To join our team, you’ll have:

• Experience with deploying Dynatrace or similar Application Performance Monitoring tool (essential)
• Demonstrable experience of working with Grafana and InfluxDB, or similar tools (desirable)
• Experience with scripting languages such as Python or PowerShell (desirable)
• Awareness of agile development methodologies (desirable)
• Relevant experience with Windows Servers operating systems and virtualisation

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Up to £50,000 annual salary (depending on experience)
• Annual bonus (up to 17.5% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024 and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

Closing date for applications: 30th April 2024.