IT Manager - Customer EPOS & Delivery Systems

About the role

The role of ‘IT Manager – ‘Customer EPOS and Delivery’ is new within the IT team at Booker, and they will be responsible for supporting and delivering effective, secure, and efficient systems for use by our retail customers and partners. We seek an experienced and dynamic senior manager who can help lead the implementation of a new rapid grocery delivery solution, and to improve our existing EPOS gateway data sharing capabilities by collaborating with external vendors, consultants, and internal IT teams to ensure successful project delivery within defined timelines and budgets.

The successful candidate will have a proven track record in managing complex digital transformation initiatives and possess a unique blend of technical expertise, strategic thinking, and leadership skills.

The right candidate will help drive the successful delivery of our systems roadmap through - 

• Managing the end-to-end life cycle of projects ranging in complexity and criticality.
• Supporting the digital transformation of our existing EPOS gateway, including system implementation, upgrades, and process optimisation.
• Driving change management efforts by championing the benefits of digital transformation, promoting user adoption, and addressing any resistance or challenges.
• Collaborating with cross-functional teams to define business requirements, developing a forward-looking roadmap, and ensuring successful execution.
• Enabling the Stop/Simplify/Automate methodology to streamline business processes and drive operational efficiency.
• Fostering a culture of opportunity and growth, focusing on supporting and developing colleagues and promoting collaboration.

Role Responsibility

• Experience in delivering rapid grocery delivery solutions or similar consumer facing digital platforms.
• Strong people management, with proven ability to effectively manage team capability and performance.
• Proven experience in technical project management and successful delivery of change programmes.
• Strong technical knowledge and hands-on experience with convenience EPOS systems.
• Building credible and long-lasting relationships with business stakeholders.
• Proven track record of managing working relationships with external development teams.
• Designing and building systems for scalability, availability and performance.
• Consistent delivery of results.
• Experience of working in an FMCG environment.
• Good understanding of IT security and data privacy standards.

You will need

• Strategic mindset with solid commercial acumen and know-how.
• Desire to learn, add value and drive progress.
• Proven track record of successfully leading mobile application developments, specifically within the home delivery sector.
• Excellence in building positive relationships with business stakeholders.
• Strong leadership and team management skills, with the ability to motivate and inspire cross-functional teams.
• Strong analytical and problem-solving skills to identify system gaps, propose solutions, and drive continuous improvement.
• Strong business process design skills and the ability to translate into technical solutions.
• Drive to succeed and deliver projects and ongoing service management.
• Excellent verbal and written communication skills, with the ability to effectively convey complex technical concepts to non-technical stakeholders.

Whats in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family.
• A great holiday package

About The Company

Be part of something special. Join our team at Booker.

Booker is the UK’s leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country.

Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers.

Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require.

Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward.

*Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*