IT Infrastructure Engineer

Job description

Tradebe are looking for an IT Technician covering sites in the South of England, which involves travel to Dorset, Southampton, Swindon, Newport, Redditch and Rye.

Main purpose of job

• The role is responsible for assistance in providing an effective UK IT platform and efficient support service for the UK business and its personnel.
• The Technician (IT Operations and Infrastructure) in conjunction with other team members and the third-party support company will be responsible for the planning, procurement, implementation, support, security, and management of information technology assets which support Tradebe in the UK.
• The role is responsible for assisting in providing an effective Inutec platform and efficient support service for the business and its personnel.
• The Technician, in conjunction with the and the third-party support company will be responsible for the planning, procurement, implementation, support, security, and management of information technology and Operational Technology assets which support Inutec.

The role

• Working with the IT Technicians, Engineer and the Infrastructure Manager, Global It Teams Supervisor and third-party support provider to manage the day-to-day operation of IT assets for Tradebe in the UK, including help desk operations, network and server monitoring and administration, coordination and oversight of outsourced operations and SLA evaluation, server and storage capacity analysis and planning, and incident communication and escalation.
• Regular system and network maintenance routines to ensure that Tradebe UK IT assets are deployed efficiently and effectively with minimal down time.
• Control of hardware local inventory, provide/retire equipment. Control local software inventory ensuring accuracy Ensure that licensing of installed software is correctly recorded and conforms to legal requirements.
• Manage local IT purchasing requirements and manage corporate agreements across the UK.
• Efficient and courteous IT Support procedures monitored and reported using a support tracking system ensuring all logged helpdesk calls are closed in timely manner (liaising as the primary point of contact with contracted support organization).
• Execution of tasks required to complete projects within the UK

.

• Ensure compliance of documented processes and implementation of new procedures (required to improve IT capabilities, enhance security/performance or other reason in the benefit of TRADEBE,).
• Advanced skills to configure, maintain and troubleshoot desktop/laptop, servers, network, telephony problems (support level 2).
• Provide basic end-user training and instruction to improve computer and technology operation in pursuit of business tasks.
• Maintain a good working knowledge of current and emerging technologies related to areas of responsibility, through independent research, and attending relevant conferences, trade shows, training and professional organization meetings.
• To support all levels of IT Management and support in conjunction with the Inutec IT Manager the Inutec business unit
• To support and manage all aspects of the Operation Technology deployed at Inutec, by assisting the Inutec Control and Instrumentation Engineer
• Investigate and advise fault occurrences on Electronic, Measurement and Control and Instrumentation systems on site.
• Manage and Control of Operational Technology based equipment to ensure resilience and security considerations are met on site.

The person

• Proven experience in Information Technology, in a variety of roles related to infrastructure and operations
• Experience with multi-site enterprise deployments. Network design, implementation, support and management preferred
• Experience with multi-site enterprise Server deployments, design, implementation, support and management preferred
• Experience in identifying routine IT tasks and activities, and their implementation.
• Experience supporting remote office and home office-based end users preferred
• This is a multi-site role and requires that the successful candidate hold a full valid driving license.
• Ability to engage at all levels, in a clear and simple way, to ensure understanding of the specific issues
• Baseline security clearance required.

We offer

• Salary from £25,000 - £45,000 per annum
• Annual bonus
• 25 days holiday plus 8 bank holidays?
• Pension??
• Flexible benefits (access to our benefits platform for discounts and cash back on shopping purchases, gyms and leisure activities, cycle to work scheme and dedicated wellbeing centre)?