IT Helpdesk Support Engineer

Job Vacancy

**Background:**

Eitex, a leading IT systems and cloud services provider, is seeking a dynamic individual to join our team in Wakefield, West Yorkshire. With a strong reputation for delivering top-notch IT solutions to small and medium-sized businesses, we’re dedicated to innovation and excellence.

**The Role:**

As an IT Helpdesk Engineer, you’ll play a vital role in our team, reporting directly to the helpdesk manager. Your responsibilities will include providing comprehensive IT support both remotely and on-site at customer locations. Collaborating closely with our talented team of IT professionals, you’ll tackle challenges head-on, utilising your problem-solving skills, excellent telephone etiquette, and expertise in remote support.

**Skills Required:**

- Minimum three years of experience in IT services support

- Exceptional interpersonal, verbal, and written communication skills

- Proficiency in Internet technologies and cloud computing

- Familiarity with network technologies

- Strong knowledge of MS Windows Desktop

- Bonus points for experience with Microsoft 365 and MS Office suite

- Hardware expertise in PC/laptop builds and setups

- Self-motivated with a proactive approach to work

- Flexible, adaptable, and adept at lateral thinking

- Possession of a valid UK driving license

**Job Progression:**

At Eitex, we’re committed to fostering talent and promoting career growth. We’re seeking individuals eager to advance within the IT services industry. With our support, you’ll have access to Microsoft certification courses, be encouraged to take exams, and be guided along a clear career path towards senior roles.

**Start Date:**

Immediate start available.

**Salary & Benefits:**

- Competitive salary commensurate with experience

- Outstanding career progression opportunities

- Pension scheme

- Generous holiday allowance of 31 days (including bank holidays), increasing to 33 days after two years of service.

**Job Types:**

Full-time, Permanent

Join us at Eitex and be part of a team that’s shaping the future of IT solutions. Apply now and embark on a rewarding career journey with us!

Job Types: Full-time, Permanent

Pay: Up to £30,000.00 per year

Benefits:

• Casual dress
• Company pension
• On-site parking

Schedule:

• Monday to Friday

Experience:

• IT Support: 3 years (required)

Licence/Certification:

• UK Driving License (required)

Work authorisation:

• United Kingdom (required)