IT Helpdesk Apprentice

Employer description: 
IMI Truflo Marine has been a specialist in the design and manufacture of high integrity valves, actuators and pressure reducing stations for critical nuclear and naval marine applications for over 50 years. Our products have an outstanding reputation for integrity and reliability in extreme applications, and we provide support through the life of a facility, from concept to decommissioning and disposal.

Overview:
We are now looking for an eager candidate to join us as an apprentice. 
You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. 

The IT Apprentice will support the IT team in maintaining hardware, troubleshooting software issues, and ensuring network reliability. 
Responsibilities include assisting with system upgrades, providing end-user support, and collaborating on IT projects to enhance overall efficiency.

This role offers valuable hands-on experience and the opportunity to develop technical skills in a dynamic manufacturing environment.

Salary: 
£14,605.50 per annum. 

Key Responsibilities: 

• End user support, which involves helping to identify, troubleshoot and resolve issues on all systems 
• Monitor & update company helpdesk system, updating tickets and escalating priority tickets where required 
• Set up, configuration & Installation of PC’s and related IT equipment & Mobile phones 
• Secure decommissioning of IT equipment 
• Server and user administration. Active directory, SQL Server and O365 Mail 
• Implement and maintain File and User security, permissions and Antivirus tools in line with IMI/CCI Security policy and Cyber Essentials - Plus best practice  
• Monitor & Update Systems Helpdesk, provide and document solutions 
• Create system specifications and end user documentation 

What we are looking for:
Essential skills and qualities: 

• You will be able to demonstrate a solid understanding of basic IT concepts 
• Have the ability to solve basic technical issues 
• Have a strong ability to communicate effectively with all stakeholders across the business 
• Be able to provide excellent customer service, solving IT issues with a proactive approach 
• Demonstrate the ability to work collaboratively within the IT team and across all departments within the business 
• Have strong attention to detail when assessing technical issues, ensuring accuracy in all IT-realted tasks 
• Demonstrate a proactive, can-do attitude to all tasks 
• Embrace continuous learning, seeking opportunities for professional development while acquiring new skills relevant to IT 

Entry requirements: 

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject 
• GCSE Maths and English (or equivalents) at grades 3+ (D or above) 
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

Benefits:

• 25 days annual leave + 8 bank holidays
• Up to 8% matched pension contribution
• Health Cash plan
• 5x basic salary life assurance
• Cycle-to-work scheme
• Taste card
• Buy additional holiday (up to 5 days)
• Discounted fitness memberships
• Electric vehicle benefit

Future prospects: 
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!