We are looking for a 1st line support help desk analyst for an initial 3 month contract.
-Receiving, logging and initial management of incidents on the help desk
-Front-line support- triage and resolution of incidents
-Appropriate escalation of issues to the back-line support team
-Customer service/support experience
-Excellent communication skills and telephone manner
-Excellent organisational skills
-Knowledge of ITL process, standard procedures and SLAs
-Support desktops, laptops and mobile devices
Salary: £10 - £15 p/h
Please apply online for this IT Help Desk role with your CV and covering letter.
Please check your email for confirmation that your application has been received and to follow further instructions if applicable.