IT First Line Apprentice

Employer description: 
Who Are We: 
We are a dynamic and innovative information services company specialising in cutting-edge Hosted Desktop and VOIP Services to UK based companies. Our expertise lies in delivering top-notch, reliable solutions, making us a key player in the tech sector. 

We pride ourselves on creating a work environment that encourages growth and learning, making our company an ideal place for those passionate about technology and customer service excellence. Join us to be part of a team that is shaping the future of cloud technology and communication services.

Why Us:
At our company, you're not just taking a job, you're joining a family. We believe in nurturing talent and providing opportunities for our team members to grow and excel. Enjoy working in a friendly, modern office environment where innovation is at the heart of what we do. 

If you are looking for a place where your contributions matter and you can grow professionally, we are the place for you.

Overview: 
We are seeking a motivated 1st Line Support Technician to join our team in south Sheffield. 
This position is perfect for individuals who are passionate about starting a career in IT or looking to enhance their skills in a supportive and fast-paced environment. 

Duties will include, but not limited to:

• Being the first point of contact for our customers 
• Ticketing 
• Answering the phone 
• Handling enquiries over the phone and in writing 
• Typing up notes 

What we are looking for: 
Essential skills:

• Strong work ethic and excellent organisational skills 
• Strong analytical and troubleshooting skills to diagnose and resolve technical issues effectively 
• Ability to work under pressure and maintain a professional demeanour 
• Good communication skills, both verbal and written, to interact with users and understand their technical issues 
• A quick learner who is eager for professional and personal growth and development 

Desirable skills:

• Strong understanding of Microsoft Windows operating systems 
• Ability to troubleshoot common desktop issues such as software installation and malfunction, network connectivity, and printing problems 
• Familiarity with Microsoft cloud services, especially Azure Active Directory and Exchange 

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

Salary: 
£13,650 per annum.

Working hours:
Monday to Friday, 9:00am to 5:30pm.  
Flexible working hours available. 

Hybrid working arrangements are possible, based on performance.

Benefits:

• Opportunities for professional growth and learning both soft and hard skills.
• A great working atmosphere in a modern office environment.
• State-of-the-art tools and equipment provided.

Future prospects:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!