IT Field Service Technician - Guildford / South West

IT Field Service Technician - Guildford

Key words: IT Field Support Engineer, hardware support, IT Support, IT Support Engineer

Location: Guildford and Southwest / SW London area

Company Overview: A leading UK brand with HQ in Manchester and sites all over the UK are looking for a skilled and motivated individual to join their team as an IT Field Service Technician. Their focus on innovation and customer satisfaction drives them to exceed expectations in every aspect of their work, and you will play a key role within the field service support team where no two days are going to be the same!

Position Overview: As an IT Field Service Technician, you'll be playing a crucial role in providing comprehensive IT and hardware support across the Guildford and Southwest London area. Your responsibilities will include troubleshooting technical issues, performing hardware maintenance, and ensuring the smooth operation of various IT systems, including tablets, printers, and kiosks and anything that connects to the companies' network. We're looking for someone with excellent problem-solving skills, a strong technical background, and a commitment to delivering high end customer service.

Key Responsibilities:

• Provide on-site IT support and hardware maintenance services to various sites across Guildford, Farnborough, Basingstoke and the Southwest London area.
• Diagnose and resolve technical issues related to laptops, tablets, printers, and kiosks.
• Install, configure, and upgrade hardware and software components as needed.
• Perform routine maintenance tasks to ensure the optimal performance and reliability of IT systems.
• Collaborate with internal teams to escalate and resolve complex technical issues in a timely manner.
• Document all service activities, including troubleshooting steps and solutions, for future reference.
• Deliver exceptional customer service and maintain positive relationships with clients.

Qualifications and Skills:

• Previous experience in a field-based role - IT support and hardware maintenance.
• Proficiency in troubleshooting and resolving technical issues.
• Strong knowledge of computer hardware, operating systems, and software applications.
• Experience supporting tablets, printers, and kiosks is highly desirable.
• Excellent communication and interpersonal skills.
• Ability to work independently and prioritize tasks effectively.
• Valid driving license and willingness to travel within the designated area.

Benefits:

• Competitive salary based on experience and qualifications.
• Opportunities for professional development and career advancement.
• Comprehensive benefits package, including health insurance and retirement plans.
• Company vehicle provided for travel between client sites.
• Supportive work environment with a focus on teamwork and collaboration.

For further details and to apply, please click apply or send your cv to jon.brass @ circlerecruitment.com

Key words: IT Field Support Engineer, hardware support, IT Support, IT Support Engineer

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