Intervention Claims Handler

The vMobility Team

We believe that the claims experience can be so much better in the insurance industry! So, our mission is to deliver the most delightful and efficient claims experience to our customers.

Working in a start-up means that you have to be adaptable and excited by the prospect of moving fast. This is an opportunity to collaborate with various internal and external stakeholders to set us up for success. Building strong working relationships is important, to ensure that together with our partners we deliver excellent customer service.

What you will be doing

• Making outbound calls with the aim of successfully capturing third parties, to strive towards commercial goals.
• Mitigating the cost of your captures by establishing the needs of the third party and following our processes
• Supporting the after-capture process in handling claims and mitigating the claims spend.
• Ensuring all claims are processed with an eye for potential fraud, exaggeration, and indemnity.
• Reviewing claims processes and recommending changes. You will also be highlighting missed opportunities, leakage, and areas for improvement.
• Supporting technical intervention claims matters in respect of questions / escalated customer scenarios and calls/liability referrals etc.
• Supporting the team and continually helping them to develop their knowledge and skill set.
• Ensuring the claims are reserved correctly and keep our portfolio financially accurate with each touch of a claim.

Who you are.

• You truly care about the third-party claims journey.
• Tenacious and determined to make successful captures.
• You enjoy problem solving and creating innovative solutions to complex problems.
• Able to work in a high growth environment and are highly adaptable to change.
• Selfless and willing to share learnings with your team.

What we are looking for from you

• Experience in working within an intervention team and capturing third parties.
• Understanding of the customer claim journey from FNOL through to settlement
• A keen eye for detail and proven ability to mitigate third party costs.
• Confidence in knowledge of liability, fraud, and indemnity

Hours of Work

Monday - Sunday 37.5 hours per week. 7.5 hour workng days. Various shifts. Must work 1 Saturday in 4