Internal IT Support Technician

Are you interested in working on products at the very cutting edge of technology? Want to join an Academy Award-winning company, and the world’s largest supplier of precision motion capture and tracking systems?

Key Responsibilities

You will be responsible for diagnosing and resolving hardware and software issues, ensuring the efficient operation of end-user devices

• Provide first-line technical support to internal staff, resolving hardware and software issues promptly.
• Install, configure, and maintain end-user devices, including desktops, laptops, and peripherals.
• Assist in the administration and maintenance of IT infrastructure, including servers, routers, and switches.
• Respond to help desk tickets and inquiries in a timely & professional manner.
• Conduct regular system and software updates to ensure security and performance.
• Educate and support end-users on technology best practices and usage.
• Collaborate with external vendors for equipment procurement and maintenance.
• Document IT processes, procedures, and troubleshooting steps for knowledge sharing.
• Participate in IT projects, contributing to the planning and implementation of new technologies.

Experience: The ideal candidate should possess the following:

• Experience with Windows environment (10, 11, Server 2016, 2019, and 2022)
• Proficiency with MS Office/365
• AD, DNS, DHCP, Group Policy administration experience
• Hands-on experience with computers, laptops, printers, and mobile devices, including setup, administration, and rebuilding.

Desirable Skills/Nice to Have: In addition to the key competencies, the following skills and experiences are desirable:

• O365/Azure Administration experience, including Teams, SharePoint Online, Email (Hybrid to premise)
• Backup Software
• VMware
• Wireless
• Anti-Virus
• Networked Printers
• VPN
• Power BI
• MDM
• Writing IT Documentation
• Familiarity with Ubuntu and Mac OS

Personal Skills: The successful candidate will demonstrate the following personal skills:

• Highly self-motivated
• Eagerness to consistently improve themselves and the IT environment.
• Good initiative and problem-solving abilities
• Willingness to go above and beyond to ensure issues are resolved.
• Strong written and oral communication skills
• Proactive in suggesting improvements and solutions.
• Ability to remain calm under pressure and manage varying demands and workloads.