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Insurance Administrator

Insurance Administrator

Posted 6 April by Revive Recruitment Easy Apply Ended

Insurance Administrator -

Revive Recruitment, Chester are supporting an expanding, reputable and award-winning business with their permanent recruitment of Insurance Administrator.

If you hold experience of working within an Administration role, then we would like to hear from you! These is an excellent opportunity to join a developing and growing business and to work within a fast paced and fun environment:

POSITION: Insurance Administrator
SALARY: £15,500 per annum
LOCATION: Chester
HOURS: Monday to Friday

This is an exciting opportunity for an experienced Administrator to join an extremely forward thinking, progressive business. The successful candidate will be responsible for day to day servicing and administration of Insurance products in a timely, technically accurate and cost effective manner, in accordance with procedure and performance standards.

The Insurance Administrator position will consist of:

Key Responsibilities

  • Monitoring Team email mailboxes and taking appropriate action.
  • Processing policy amendments/cancellations.
  • Handling queries in relation to policy wording/terms.
  • Inputting quotations onto Insurance Platforms to and Web-based Quotation Portals.
  • Calling "Web Leads" - where people have left their details on our website. Establishing what they need and then allocating to the most appropriate person.
  • Allocating leads to the Sales Consultants.
  • Maintenance of Spreadsheets for reporting.
  • Reviewing policy information including claims history to confirm renewal terms/premium.
  • Issuing policy documentation.
  • Sending reminder emails/letters.
  • Contacting policyholders who pay in full to take payments over the phone.
  • Keeping policy notes and filing up to date.
  • Manually producing documents where necessary.
  • Printing and Posting documents to send to customers.
  • Processing credit/debit card and direct debit payments.
  • Printing and Posting documents to send to customers.
  • Dealing with requests from claims handlers for copies of policy schedules to confirm cover and recording pending claim details.

General Responsibilities

  • To provide administrative services to the Insurance team.
  • Ensure compliance with local procedures, customer service standards and external compliance regulations.
  • Ensure compliance to the Complaints Handling process.
  • Develop and maintain positive ongoing relationships with the Company’s internal and external customers.
  • To conduct the business of the Company at all times in a courteous and friendly manner.
  • To undertake any other task as reasonably required.

Insurance Administrator Skills and Experience required to apply:

  • Insurance experience preferable but not essential as full training will be provided.
  • Strong computer skills and excellent knowledge of all Microsoft office package, especially excel.
  • Confident and pleasant phone manner.
  • Ability to solve problems independently as they arise.
  • The ability to multitask and prioritise own workload effectively and efficiently.
  • Ability to communicate well at all levels both verbally and in writing.

Benefits offered by our Client:

  • Company bonus, paid in April / August and December - Tax free
  • 3% paid into a pension scheme
  • Birthday off (after probation)
  • 21 days holiday (increasing to 25 days) plus bank holidays
  • Staff incentives
  • Childcare Vouchers

Revive Recruitment are a Chester based Recruitment Agency who delivers a refreshing service to Candidates and Businesses throughout the Cheshire and North Wales Regions. Located on the outskirts of Chester, we are a local and dedicated recruitment agency who will provide you with a professional, positive and bespoke permanent recruitment service

We are acting on behalf of the client as an Employment Agency in relation to this vacancy

Unfortunately due to a high volume of CV’s we cannot respond to every applicant. In the event that we haven`t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies

KEYWORDS: "insurance" "administrator" "administration assistant" "office support" "administrative support"

Required skills

  • Admin
  • Call Centre
  • Customer Service
  • Insurance

Reference: 34849750

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