Infrastructure Solutions Specialist

As an Infrastructure Solutions Specialist, you will play a pivotal role in ensuring the smooth daily operation of our client's businesses by accurately and efficiently meeting their client's requirements. You will act as a technical lead, designing technical solutions, delivering projects, and fulfilling service requests using your extensive technical knowledge and experience.

• Work as a technically experienced and knowledgeable member of the Infrastructure Team.
• Provide prompt, accurate, and consistent communication to colleagues and clients.
• Assess and comprehensively document current systems and infrastructure.
• Investigate, diagnose, and resolve technical incidents, escalating appropriately within the team for collaboration where necessary.
• Guide and support colleagues through mentoring, coaching, and documentation creation.
• Continuously improve knowledge across various software and hardware technologies.
• Liaise with third-party support for ticket resolution as appropriate.
• Collaborate with our Sales team to propose improvements to client infrastructures/systems.
• Proactively research new IT technologies for innovation and best practices.
• Travel to client sites across the UK to lead technical installation, implementation, and delivery of projects.

Education/Qualifications:

• Relevant IT qualification (e.g., NVQ, Diploma, or Degree).
• MCSA Windows Server 2016-22 or equivalent.
• MTA: Networking, Security, and Windows Server Administrator Fundamental.
• Microsoft Certified: Azure Fundamentals.

• Microsoft 365 Certified: Modern Desktop Administrator Associate.
• Microsoft 365 Certified: Fundamentals or equivalent.
• Microsoft Exchange qualifications.

• Working knowledge of various IT systems, including Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services, and Active Directory & Windows Operating Systems.
• Strong understanding of IT Networking principles.
• Experience managing Firewall technologies, virtualization technologies, and cloud technologies.
• Proficiency in Microsoft 365 technologies, backup/disaster recovery solutions, and Endpoint Security and Management.
• Previous experience working with a variety of clients across multiple industries.
• Ability to make decisions, prioritize, and proactively problem-solve.
• Understanding of GDPR principles and Cyber Security.
• Holder of a full, clean driving license.