Infrastructure Manager

IT Infrastructure Manager

Main Purpose of the Role:
The Infrastructure Manager plays a pivotal role in the day-to-day management of IT systems across a group of companies comprising 30 retail branches, 4 distribution warehouses, and multiple website brands. This role supports the Head of IT in implementing strategic plans and policies to meet the evolving needs of our business.

Primary Responsibilities:

• Assume a leadership role in all infrastructure matters, maintaining a hands-on approach while liaising with suppliers.
• Ensure high levels of supportability by applying consistent standards and common practices across all sites regarding equipment and configuration.
• Regularly assess changing needs, research technology trends, and evaluate suppliers, creating proposals for review with the Head of IT.
• Collaborate with Desktop Support Analyst(s), scheduling work, overseeing deliverables, and providing assistance, including covering 1st/2nd level support when required.
• Perform hands-on maintenance and configuration of IAAS services via Azure and AWS.
• Act as an escalation point for infrastructure incidents as needed.
• Foster relationships with third-party suppliers to guarantee service quality and manage issue resolution.
• Oversee licensing to maintain optimal levels, ensuring that the organization is neither under-licensed nor over-licensed for any specific product, especially subscription services.
• Maintain a robust business continuity posture, covering network security and backup procedures.
• Ensure department documentation is consistently updated, and equipment is properly recorded, protected, and suitable for its intended purpose.

Knowledge and Skills:

• A minimum of 5 years of previous experience in a similar infrastructure-oriented role, ideally within a retail environment.
• Strong communication skills, with the ability to describe technical issues in non-technical terms to staff members and senior management.
• Proficiency in Windows server, Office 365, and related services.
• Hands-on experience with hardware, patch panels, switches, and routers.
• Knowledge of networking, telephony, printing, and cloud technologies.
• Possession of a full clean UK driving license and willingness to use one's own vehicle when necessary.
• Good understanding and/or experience of cloud-based enabling technologies such as firewalls, email systems, web hosting, DNS maintenance, VPN, etc.

Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.

People. Technology. Connected.

Connexa Technology is acting as an Employment Agency in relation to this vacancy.