Independent Living Housing Officer

Independent Living Housing Officer

Bedford / Northants

£33,500 per annum including £2000 essential car allowance

Permanent

Full time (37 hours per week)

We are currently seeking for a housing professional to take on our Independent Living Officer position in our new team. Predominantly based in Bedford you will visit schemes and manage a complex caseload of Independent Living customers. On occasion you may be required to visit our other schemes in Northamptonshire and Luton.

In this key role you will deliver an effective, high quality and adaptive service that meets the needs of customers living in Supported Housing. You will provide appropriate management of the service and the building (where appropriate) by delivering one to one housing support to customers or by liaising with support providers on site.

Other responsibilities will include:

• Overseeing any management agreements where a support agency is delivering landlord responsibilities on our behalf.

• Carrying out all day-to-day intensive housing management and support tasks.

• Proactively addressing any high-level arrears, safeguarding and/or ASB cases.

• Working holistically to the benefit of our customers and acting as an advocate where necessary.

• Increasing customer satisfaction levels as monitored through internal and external customer satisfaction surveys

We’d love to meet someone with:

• Demonstratable experience of providing sensitive support to the needs of customers.

• Experience of carrying out assessments and identifying and managing needs/risks.

• Awareness and experience of working with clients with complex needs.

• Understanding of how to manage harassment and nuisance behaviour.

• Ability to work on own initiative and make decisions, but within existing system.

• An awareness of issues relating to Professional Boundaries and Safeguarding.

• It would be beneficial to have experience, knowledge or understanding of the housing environment and tenancy management issues.

• A full driving licence and vehicle.

Amongst what we offer you is:

• A competitive salary of £31,500.00 with a £2000 car allowance

• 28 days holiday PLUS Bank Holidays - rising to 33 days per year (1 a year up to 5 years of consecutive service)

• An inhouse training plan to support you in your role

• A generous contributory pension scheme

• Private health care

• Free life assurance

• Access to an extensive suite of wellbeing services and tools including a digital gym

• Opportunities for learning and development

• Discounted gym membership

• Retail discount scheme

Finding the right people that share our passion for excellent customer experience, our values and our ambition to grow this service, embracing the opportunities that it will present, is hugely important to us - so come and join the team and be part of something special.

Closing date: 4th May 2024

Interview date: To be confirmed

Please note the successful candidate will need to complete a Enhanced DBS application.

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.