Inbound Telesales Advisor

Posted 1 March by PHS Group Limited

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£21,602 per annum

Caerphilly , Mid Glamorgan

Permanent, full-time

Inbound Telesales Advisor
Caerphilly
Realistic OTE £26,267 & uncapped commission
Great Hours Monday – Friday (no evenings / no weekends)
Full time, permanent position

Looking for a secure career with a market leading company? Local to Caerphilly? We can’t wait to meet you…

Exceptional Customer Service skills? Great at identifying customer needs? If so, an exciting role awaits you within our friendly and established Inbound Telesales team in our Caerphilly Head Office. This is a rare opportunity, as vacancies in this team do not arise very often.

We are looking for someone with a positive, upbeat attitude who enjoys speaking with customers. You may be looking to start in Telesales as a career, or already have experience as a Telesales Executive or Sales Advisor. You’ll be joining phs Group – the leading Personal Hygiene Services company in the UK. Let us tell you why you will love it here…

Firstly, you will be valued here. At a time when hygiene is so important to businesses and customers, joining us makes sense. Our products and services are in demand. With your expertise in customer care, and our fantastic product range, you can really excel here. You’ll join a supportive, friendly team, engaging with our new business customers about our vast range of hygiene products and services. You’ll be an ambassador for phs Group, creating long-lasting business relationships.

Looking after customers is at the heart of what we do, so your ability to confidently build rapport with our customers is essential. Your manager will really appreciate the hard work you put in and will support you as you continue to grow with us. You will also earn rewards for 5 star Trustpilot reviews about your service.

Your role as Inbound Telesales Advisor with us at phs Group:

You’ll receive calls from business customers interested in our products and services. Your aim is to turn these enquiries into sales by matching the best products for their needs.
Ask questions to establish the customer’s need. Demonstrate the features, advantages, and benefits of the products that will genuinely benefit their business, and then agree the sale.
There is demand for our products, so you may be speaking with about 40 customers a day via phone or web-chat.
First impressions last. How you interact with customers using us for the first time is vital in retaining their business for many years.
Focusing on the quality of the sale. You’ll follow up with customers and close sales over the phone, liaising with our field sales teams so they can visit clients.
Your suggestions for improvement are welcome - if you see a more efficient way of doing something, tell us! You’ll be helping us keep the customer at the heart of what we do.

The ideal candidate for an Inbound Telesales Advisor at phs Group:

You don’t need Telesales experience. Many of our team have come from Customer Service backgrounds – it’s all about the quality of the conversations. You’ll identify products or services that would benefit the customer and explain how they’ll benefit their business.
What want someone with a positive attitude who can demonstrate loyalty to an employer. We’ll invest time and support into your career here with us.
You need to be polite, friendly, articulate, and concise when needed.
You’ll need to be computer literate – many of our customers speak with us via live web-chat. Microsoft Office experience is required, knowledge of Sales Force would be advantageous.
We also need someone who can pick up on information quickly. There are products and systems training to learn, so we can help our customers efficiently.
NOTE: We have specialist training that requires 1-2 weeks induction at our Tamworth office

In return for your commitment and expertise as an Inbound Telesales Advisor at phs Group…

A good salary of £21,602.89 with a realistic and very achievable OTE of £26,267.89
Uncapped commission
Payments for 5 star Trustpilot reviews
Amazing savings with phsPerks.com including discounts with major supermarkets / retailers
The chance of a career in a well-established company with great prospects for progression.
Excellent training on our products and a suite of online courses to expand your skills.
We offer accredited ILM training through external and in-house training
Free parking onsite that will save you a fortune
Great hours Monday to Friday with no evening or weekend working
Holiday buy and sell scheme
Other benefits such as life assurance, company pension and more…

The goals are realistic and very achievable (our top earner last year earned £31,000), so what you can earn is down to you. Does this sound like the role you’ve been looking for? We would love to hear from you. Take a step in the right direction - Apply now.

phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 61 years of business.

Our businesses include Washrooms, Healthcare, Floorcare, phs Direct and Direct 365, phs Greenleaf, phs Teacrate, phs Besafe, phs Wastekit and phs Compliance.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

Reference: 52231805

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