Inbound Telephone Advisor

Posted 21 June by McCarthy Recruitment Ltd
Easy Apply
Job Title: Inbound Telephone Advisor
Location: Luton
Salary: £18,000 plus achievable monthly bonus of £330 and excellent benefits package
Role: Permanent – Full & Part time (Various Shift Patterns available)

OVERVIEW

Please note: To apply for this position you must have a minimum of 6 months contact centre experience.

Our client is one of the UKs leading home appliance manufacturers. This is a new and exciting role with the business as our client transforms their business with the launch of an exciting new Aftermarket Sales Team. They are looking for skilled Customer Service Professionals who will support the successful delivery of this new department.

The role is to be the first point of contact for when a customer needs support or requires a repair beyond their manufacturers warranty.

This is an exciting time to join our client as they are making significant investments into their customer experience, developing new products and solutions that will support customers.

IDEAL CANDIDATE
  • A passion to deliver a first-class customer experience and retain customer loyalty
  • Seek out opportunities to upsell through service
  • Be enthusiastic about working in a fast-paced, targeted environment
  • Have excellent verbal and written communication skills
  • Self-Motivated in both your daily activities and in self-development
  • Enjoy working as a part of a team
  • Flexibility for various shifts including evening and weekends

THE ROLE - KEY RESPONSIBILITIES
  • Handling inbound/outbound sales enquires for customers in need of support or repair, adapting your approach to varying customer needs
  • Work as a part of a team to deliver an exceptional service and achieve key performance targets
  • Utilising the available products and services to find a solution for the customer that best fits their needs
  • Accurately record customer data, ensuring compliance when selling regulated services
COMMUTABLE LOCATIONS: Luton, Dunstable, Milton Keynes, Stevenage, Hemel Hempstead, St Albans, Bedford

KEY WORDS: Sales Executive, Telesales, Customer Service, Aftersales, Retail, Appliances, Contact Centre, Call Centre

ABOUT US 

This role is being handled by McCarthy Recruitment, an award winning behavioural leadership recruitment consultancy covering the whole of the UK. McCarthy is like no other recruitment agency you will have worked with, our difference is our commitment to providing a professional and personalised recruitment service of the highest quality.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations.  And your details will be added to our holding database.  We process certain personal information about you for our legitimate business interests in order to identify and contact suitable candidates about positions that may be relevant to them.  Details are set out in our privacy policy at www. mccarthyrecruitment . com / privacy  
If you wish to exercise your right to access, erase or restrict processing of your data please contact us at the office and we will respond to your query.
Apply for this role now or find us online at:

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- Twitter:UKRetailCareers
- Linked-In:company/mccarthy-recruitment

Reference: 38284681

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